Akoya P5365 DEAD

[Tibbles]

My 12 year old PC will not boot up

at least - nothing shows on screen - even the BIOS screen

I replaced the HDD with an SSD and to start with all was fine, but all of a sudden the display went black

Is the Video card dead or is it something else ?

dead or is it something else

[Fishtown]

Hello @Tibbles and welcome
give the MSN number from the computer. is located behind or underneath the device.
Try another screen. or try the screen on another computer.
if that's ok. Remove the graphics card, hard drive, and RAM from the computer. Start the device. When booting there should be at least a picture (CPU has its own graphics chip) and a beep (Ram is missing).

[Tibbles]

MSN 10016350

How exactly would a video signal get from the CPU graphic chip to the monitor - if I remove the graphics card ?

maybe a beep -  but NO "picture" is possible

and as for https://www.medion.com/gb/service/troubleshooter/solutions

Seriously - it advises "My monitor connected to the USB3.1 socket shows no picture, what can I do?"

Answer "First, the BIOS settings should be checked. Under Advanced → Advanced Chipset Control "DDI to mDP" is preset. This value must be changed to "DDI to TBT":"

How do I access AND SEE the BIOS settings - when I can't see any picture ?

How do I change any BIOS settings when I am unable to view any display at all ?

[daddle]

@Tibbles 

Hi,

it depends if your Proc has an integrated graphic chip.

Then normally your Mainboard has   video ports also.

Then you have to swap your monitor cable to the video outlets on the Mainboard itself.

Those are vertically arranged ports, lining up with the Mainboard.

If there are none, you proc has no Intel graphics. (Or there are ports but not connected because no Intel graphics internally)

I found one P5365 E and two P5365 D,

 --> https://www.medion.com/de/service/topic/medion-products?msnCheck=P5365

Only one, MSN 10016350, has integrated graphics:

MSN10016350   -->  CPU Intel® Core i7-3770- E2  3,40 GHz  integrated graphics HD Graphics 4000

--> https://www.medion.com/gb/service/product-detail/10016350

MSN 10015805  -->  CPU Intel® Core i7-2600 3,40 GHz  no graphics

MSN 10015434  -->  CPU Intel® Core i7-2600 3,40 GHz  no graphics

So only the P5365 with the MSN 10016350 you can switch to Intels integrated graphic.

If the video card ist source of your problem, after taking the dedicated videocard out, you have a chance to see the bios and change settings.

If the reason is originated somewhere else, you have to check all the other components.

Cheers, daddle

[Tibbles]

Does this mean that to use the on-board video - I need to remove the dedicated video card and that the on-board will then automatically take over ?

[daddle]

@Tibbles 

Yes, more or less. If you keep the MSI graphic card installed, it will most probably not work. Because the video signal is´s routed through the MSI graphic card. Even if it is defective, it might disturb the video signal from the Proc integrated Intel HD 4000 graphics.

---

@daddle   schrieb:

So only the P5365 with the MSN 10016350 you can switch to Intels integrated graphic.

If the video card ist source of your problem, after taking the dedicated videocard out, you have a chance to see the bios and change settings.

---

So better take the MSI for test reasons  out. This I wrote already in my last post! 

[Tibbles]

I do not have an on-board graphics card - so I cannot recover my PC !!

I will have to buy a replacement card  and keep my fingers crossed that that is the cause of the problem

[daddle]

@Tibbles

I am sorry, but then you gave me a wrong MSN number.The PC with the MSN you me gave me, MSN 10016350, 

has a dedicated MSI 545 graphic card, plus a  Intel® Core i7-3770-E2 3,40 GHz, which contains a HD 4000 graphic chip.

So you should get more informed about the technical details concerning your PC. Look here: 

--> https://www.medion.com/gb/service/product-detail/10016350

daddle

[Tibbles]

Maybe I should include a photo of the rear of my PC ?

There is only ONE video output port on my PC - And that is from the Graphics card - there is NO video port output from the motherboard

I am aware that the 3770 i7 processor has the capability of handling graphics but there is no hardware on my PC to handle it !!

If you like - I will include a photo tomorrow ?

[daddle]

@Tibbles 

Your picture I can't see yet.

But it is rare, that there are no videoports on the mainboard itself.  Mav be they aren't cut out  in the I/O shield?

But whatsoever, then you have to get a replacement for the videocard.  For testing if the video card makes the prob,  a cheap model would be satisfactory.

daddle