topic Re: Website Driver section not working in Feedback

Website Driver section not working

eedeeota — Mon, 27 Jan 2025 03:37:21 GMT

Hello everyone.
I went to the support section of the website looking for drivers and other support downloads, but I experienced an issue: as I insert my device info, all I get is a spinnning circle animation looping forever.

No other page loading or stuff.

Why?

Please, help.

Regards, have a nice day.

Re: Website Driver section not working

Fishtown — Mon, 27 Jan 2025 05:15:30 GMT

hello @eedeeota and welcome

At the moment it only works by entering the MSN number from the device.

Bye Fishtown

Re: Website Driver section not working

Major_ToM — Mon, 27 Jan 2025 06:14:50 GMT

Hi @eedeeota ,

Fishtown is absolutely right. We have been experiencing an IT issue, which we are currently working on and which makes it necessary to type in the 8-digit MSN article number to get all appropriate downloads provided.

This hopefully will be fixed within the coming days.

Cheers

Major ToM

Re: Website Driver section not working

eedeeota — Mon, 27 Jan 2025 07:51:25 GMT

Yes, I indeed tried with my MSN number (MSN30034003), but no luck.

All I see is that spinning circle.

Re: Website Driver section not working

eedeeota — Mon, 27 Jan 2025 07:54:42 GMT

Nevermind, if I omit the MSN part and enter just the number part (30034003) it works instantly!

Thanks for your help!!