https://community.medion.com/t5/Offtopic/Customer-service-a-bad-experience/m-p/51334#M1 Hi everyone,<BR />I've had 4 Medion devices in the past.<BR />The first was a desktop PC. The CDROM failed and it was repaired at my home 2 days after reporting the issue.<BR />The second was a laptop. It didn't have the spec I needed and I got a full refund when I sent it back.<BR />I was so pleased with the customer service I bought a phone and a tablet last year.<BR />When the tablet battery failed I was pleased to be able to send it, via a postal service organised by Medion, for repair under warrantee.<BR />However, when the tablet arrived at Medion it had a smashed screen.<BR />Medion won't take responsibility for the damage which was caused by the postal service they used, or their people.<BR />They won't repair it unless I pay them £92.<BR />Surely this is MEDIONshop responsibility to cover on either their insurance or by claiming against Parcel Force? But they are being very unhelpful.<BR />The latest response is that they will repair the battery problem and return it with the broken screen.<BR />Please help.<BR />Thanks Wed, 06 Dec 2017 19:52:15 GMT RickBrock 2017-12-06T19:52:15Z https://community.medion.com/t5/Offtopic/Customer-service-a-bad-experience/m-p/51334#M1 Hi everyone,<BR />I've had 4 Medion devices in the past.<BR />The first was a desktop PC. The CDROM failed and it was repaired at my home 2 days after reporting the issue.<BR />The second was a laptop. It didn't have the spec I needed and I got a full refund when I sent it back.<BR />I was so pleased with the customer service I bought a phone and a tablet last year.<BR />When the tablet battery failed I was pleased to be able to send it, via a postal service organised by Medion, for repair under warrantee.<BR />However, when the tablet arrived at Medion it had a smashed screen.<BR />Medion won't take responsibility for the damage which was caused by the postal service they used, or their people.<BR />They won't repair it unless I pay them £92.<BR />Surely this is MEDIONshop responsibility to cover on either their insurance or by claiming against Parcel Force? But they are being very unhelpful.<BR />The latest response is that they will repair the battery problem and return it with the broken screen.<BR />Please help.<BR />Thanks Wed, 06 Dec 2017 19:52:15 GMT https://community.medion.com/t5/Offtopic/Customer-service-a-bad-experience/m-p/51334#M1 RickBrock 2017-12-06T19:52:15Z https://community.medion.com/t5/Offtopic/Customer-service-a-bad-experience/m-p/51346#M2 <P>Dear&nbsp;<a href="https://community.medion.com/t5/user/viewprofilepage/user-id/14656">@RickBrock</a></P> <P>&nbsp;</P> <P>I am sorry to hear of the issues you have had with the service from medion, but please be advised that this forum is&nbsp;intended to be a</P> <P>User-to-User communication platform &amp; that his case has already been processed by the department in charge. If you wish to discuss this further then please call the Medion support line on 0333 321 3106.</P> <P>&nbsp;</P> <P>Kind Regards</P> <P>&nbsp;</P> <P><a href="https://community.medion.com/t5/user/viewprofilepage/user-id/8050">@DarkKnight</a></P> Thu, 07 Dec 2017 10:52:50 GMT https://community.medion.com/t5/Offtopic/Customer-service-a-bad-experience/m-p/51346#M2 DarkKnight 2017-12-07T10:52:50Z