topic Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off in Domestic Home

MEDION LIFE+ Smart Plug S85225 randomly shuts off

peterfi136 — Mon, 15 Oct 2018 00:21:25 GMT

I bought a Medion LIFE+ Smart Plud S85225 last Saturday and if has randomly shut off twice while I had my desktop computer plugged into it .. once after about 6 hours and a second time after only an hour.

I don't have any Timer or Scheduling set in the app.

I can't trust it so it will be going back to Aldi today.

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

MrJamesMoore — Mon, 15 Oct 2018 21:35:19 GMT

I have a similar problem. I brought 4 smart plugs and connected them to lamps. They work well however they randomly turn on. I wake up in the morning and 1 or more of my lights are on??

Anyone know how this can be resolved?

James

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

maz — Mon, 15 Oct 2018 22:12:40 GMT

I've had a similar experience.

Bought 4, have not set up any schedules and was rudely awoken by a bedside lamp switching on at 2 am, 2 nights in a row. Also, came home yesterday to find this lamp had switched itself on by itself. Not really saving much power here...

The 2nd bedside lamp appears to be fine. No rude awakenings there.

The third one I attached to a lamp in my living room and it decided to switch itself off after being on for about 3-4 hours last night. It was fine the night before.

Am yet to try the 4th plug.

Found they give off a not-so-great high-frequency noise too.

May not bother and am thinking about returning the lot as since using these plugs, my whole set-up seems to have de-stabilised.

My Google home keeps getting booted off the network as does my TV but, it could be that I'm just at capacity for my old-school modem.

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

MrJamesMoore — Tue, 16 Oct 2018 02:42:18 GMT

I've emailed Medion so maybe they will suggest a fix.

The app says it works with IFTTT. I thought I'd set up a applet so when the lights come on I'd be notified. But alas I can not find Medion in the IFTTT list of services. Another let down 😞

James

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

Yarah — Tue, 16 Oct 2018 10:45:39 GMT

I’m having the same issue. So just putting myself in the loop

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

sean_pt — Wed, 17 Oct 2018 00:31:28 GMT

Yes, same problem. The plugs are randomly turning on. Really frustrating for bedside lamps as it seems to always happen when we are asleep!!

Question is whether to return to Aldi or wait for a possible firmware update that resolves this. Anyone heard anything from Medion??

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

MrJamesMoore — Wed, 17 Oct 2018 09:24:51 GMT

I've emailed Medion at two different addresses; haven't heard anything.

Their support is pretty awful.

James

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

Mikey — Wed, 17 Oct 2018 15:03:32 GMT

Same problem, mine turn off randomly. I even put one after a UPS just "in case" the power was dirty. Tried two different WiFi networks I have at home, and they still randomly turn off. Somtimes after 2 days, sometimes after a few minutes. Oh well, time to return to Aldi I think.

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

MrJamesMoore — Wed, 17 Oct 2018 23:48:57 GMT

I just called Medion and lodged a support enquiry. Suggest you guys call as well so they know it's just not an isolated incident.

Call 1300 884 987 then press 1. I spoke to Jenny and after I explained the problem (randomly turns on) she said they will need to escalate the issue to their tech support team. To do that they needed the Vitrual ID from one of my smart plgus. This can be obtained via the app under (under Device Info).

James

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

lojikl — Thu, 18 Oct 2018 06:38:18 GMT

Great advice MrJamesMoore , I have also done the same.

I think Jenny is getting lots of calls today :).

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

MrJamesMoore — Thu, 18 Oct 2018 20:00:27 GMT

Firmware v1.1.0 now available to address this issue.

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

DavidN — Fri, 19 Oct 2018 09:15:01 GMT

Medion has just released a firmware update to address intermittent on/off. Testing it now. Let’s hope it works! 🙂

Firmare Version 1.1

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

Yarah — Fri, 19 Oct 2018 12:16:02 GMT

Seems to be working a lot better since the firmware update

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

nelsonserrao — Fri, 19 Oct 2018 21:20:20 GMT

Definitely works much better. Night lamps didn’t have a mind of their own last night and behaved like they were supposed to.

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

maz — Fri, 19 Oct 2018 21:33:45 GMT

This is good news!

Has anybody else had issues with these plugs booting other devices (including the Google home) off the network?

I'm trying to work out of its the device or our old modem. It works fine until I put one of these plugs on the network. Then everything starts working erratically or not at all.

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

voca — Fri, 19 Oct 2018 22:44:59 GMT

Can you please provide the download URL? I've searched but can't find it anywhere.

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

nelsonserrao — Fri, 19 Oct 2018 22:47:16 GMT

When you launch the app and go into each of the plugs, it automatically pops up with a message for the new firmware.

Re: MEDION LIFE+ Smart Plug S85225 randomly shuts off

voca — Fri, 19 Oct 2018 22:58:00 GMT

Thanks for clearing that up. I hadn't launched the Medion Life+ app since first setting up the switches. All upgraded now.