topic MD31439 dark image in Video

MD31439 dark image

Gorf — Fri, 19 May 2023 19:10:55 GMT

My TV has a dark region regardless of the source.

Is this likely to be repairable?

Re: MD31439 dark image

Fishtown — Sat, 20 May 2023 17:48:21 GMT

Hello @Gorf and welcome
this does not look good.
you should contact medion support immediately to claim your guarantee.

before that you can try a residual current discharge but that looks more like a technical defect.

bye Fishtown

https://community.medion.com/t5/kb/en/ta-p/92923

Re: MD31439 dark image

Gorf — Mon, 29 May 2023 15:22:48 GMT

Thank you @Fishtown - I'm not entirely sure if the RCD fixed it, but it's fixed now!

I planned to contact support, but first I tried the RCD that you suggested. I left the TV off at the socket for 15min. When I turned it back on the problem was still there.

I contacted support and got an email back really quickly, maybe 90mins after sending them the issue. They recommended a factory reset before starting the returns process, but when I turned the TV on to do the reset, the screen was back to normal. I did the factory reset anyway. I don't think that they could have sent any sort of fix remotely once they had the serial number, so I think it must be the RCD that did it.

Thanks for your help 🙂

Re: MD31439 dark image

Gorf — Tue, 30 May 2023 19:03:06 GMT

I spoke too soon 🙁