topic Re: MEDION LIFE* X15092 (MD 31500) - Color Reproduction Issue in Video

MEDION LIFE* X15092 (MD 31500) - Color Reproduction Issue

Vivek-Med — Mon, 19 Sep 2022 13:26:12 GMT

Dear Team,

My Medion Smart TV does not show colors properly. Color Restoration seems -ve(looks like a photo negative). Please check the photo attached.

TV been wkrking well since May 2022, till yesterday

Appreciate your support!!

Re: MEDION LIFE* X15092 (MD 31500) - Color Reproduction Issue

EastClintwood — Tue, 20 Sep 2022 08:59:26 GMT

Hi @Vivek-Med, and welcome to our Community.

Please try following steps to reset your TV:

Switch off TV
Remove all connected devices.
Disconnect the power plug (wait at least 10 seconds).
If there is a toggle switch, press it several times, otherwise keep the switch-on button pressed (also for 10 seconds).
Plug in the power plug.
Switch the TV on again.

If the problem persists, please let us know if the problem is present with each source.

Best regards,

EasrClintwood

Re: MEDION LIFE* X15092 (MD 31500) - Color Reproduction Issue

Vivek-Med — Tue, 20 Sep 2022 10:30:12 GMT

Appreciate your response @EastClintwood !!

Can you please clarify where to locate "Toggle Switch" or "Switch ON button" ?

Re: MEDION LIFE* X15092 (MD 31500) - Color Reproduction Issue

EastClintwood — Tue, 20 Sep 2022 10:37:30 GMT

Hi @Vivek-Med,

thanks for your response.

There is no Toggle switch on your TV, so use the On/Off button on your remote control.

Best regards,

EastClintwood

Re: MEDION LIFE* X15092 (MD 31500) - Color Reproduction Issue

Vivek-Med — Tue, 20 Sep 2022 17:19:46 GMT

Dear @EastClintwood

Tried all your steps, my bad luck as I had to end up with same result as before.

Picture still looks decolored or distorted. HDMI, Wireless Display from my Android Phone, Medion internal browser based videos and YouTube app videos give same distorted picture as result (same as my earlier shared screenprint).

I know TV been bought by my house owner earlier this year. Shall we try repair under warranty/guarantee as next step ?

Appreciate your support!!

Re: MEDION LIFE* X15092 (MD 31500) - Color Reproduction Issue

Vivek-Med — Tue, 20 Sep 2022 18:58:35 GMT

Dear @EastClintwood

1 more observation,

None of the Picture adjustment settings(brightness, contrast, sharpness...) are working. Only Backlight + or - seems to work..

Any hardware issue ?

Re: MEDION LIFE* X15092 (MD 31500) - Color Reproduction Issue

EastClintwood — Wed, 21 Sep 2022 11:03:13 GMT

Dear @Vivek-Med,

Het is waarschijnlijk een hardwaredefect, neem contact op met de MEDION Service om de verwerking te regelen

Best regards,

EastClintwood