https://community.medion.com/t5/Video/Smart-tv-issue/m-p/123989#M254 <P>Medion smart tv 32in 4 years old approximately . Unfortunately this is mounted on a stand and without getting it taken down I cannot get the model number.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="C4D485C4-C97F-4E56-AB6A-39A276C5D4D3.jpeg" style="width: 4032px;"><img src="https://community.medion.com/t5/image/serverpage/image-id/12620i60C8860A4C33374E/image-size/medium?v=v2&amp;px=400" role="button" title="C4D485C4-C97F-4E56-AB6A-39A276C5D4D3.jpeg" alt="C4D485C4-C97F-4E56-AB6A-39A276C5D4D3.jpeg" /></span></P><P> thus is the message I keep getting when pressing the “medion” button for apps/ internet&nbsp;</P><P>can anyone help?</P> Mon, 11 Oct 2021 09:56:52 GMT laine2469 2021-10-11T09:56:52Z https://community.medion.com/t5/Video/Smart-tv-issue/m-p/123989#M254 <P>Medion smart tv 32in 4 years old approximately . Unfortunately this is mounted on a stand and without getting it taken down I cannot get the model number.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="C4D485C4-C97F-4E56-AB6A-39A276C5D4D3.jpeg" style="width: 4032px;"><img src="https://community.medion.com/t5/image/serverpage/image-id/12620i60C8860A4C33374E/image-size/medium?v=v2&amp;px=400" role="button" title="C4D485C4-C97F-4E56-AB6A-39A276C5D4D3.jpeg" alt="C4D485C4-C97F-4E56-AB6A-39A276C5D4D3.jpeg" /></span></P><P> thus is the message I keep getting when pressing the “medion” button for apps/ internet&nbsp;</P><P>can anyone help?</P> Mon, 11 Oct 2021 09:56:52 GMT https://community.medion.com/t5/Video/Smart-tv-issue/m-p/123989#M254 laine2469 2021-10-11T09:56:52Z https://community.medion.com/t5/Video/Smart-tv-issue/m-p/124102#M255 <P>Hi&nbsp;<a href="https://community.medion.com/t5/user/viewprofilepage/user-id/35367">@laine2469</a>&nbsp;and welcome to the forum.</P><P>For this issue you can try a first time installation which could solve this problem.&nbsp;</P><P>You can see how to do a first time installation on the user manual.&nbsp;</P><P>&nbsp;</P><P>Kind regards,</P><P>Jay&nbsp;</P><P>&nbsp;</P> Tue, 12 Oct 2021 15:47:35 GMT https://community.medion.com/t5/Video/Smart-tv-issue/m-p/124102#M255 janagan 2021-10-12T15:47:35Z https://community.medion.com/t5/Video/Smart-tv-issue/m-p/124111#M257 <P>Many thanks. Everything is now working as it should. <span class="lia-unicode-emoji" title=":smiling_face_with_sunglasses:">😎</span></P> Tue, 12 Oct 2021 19:02:38 GMT https://community.medion.com/t5/Video/Smart-tv-issue/m-p/124111#M257 laine2469 2021-10-12T19:02:38Z