topic Re: Tv turning on and off in Video

Tv turning on and off

Clairebrooker — Thu, 05 Aug 2021 18:17:51 GMT

Hi I saw a post on here about a problem with the smart tv turning itself on and off but can’t find it now . Can anyone tell me where it is

Re: Tv turning on and off

Fishtown — Thu, 05 Aug 2021 18:45:32 GMT

Hi @Clairebrooker

Do you mean this!

https://community.medion.com/t5/Domestic-Home/Medion-tv-50/m-p/120060#M94

Bye Fishtown

Re: Tv turning on and off

Clairebrooker — Thu, 05 Aug 2021 19:37:22 GMT

Hi yes thank you . I have the same problem have managed to disconnect from the internet so the tv now stays on but I wanted to make sure I keep a eye on the thread so I don’t miss out on the possible fix

thanks

Re: Tv turning on and off

Fishtown — Thu, 05 Aug 2021 19:44:32 GMT

Hi @Clairebrooker

Then write in the post that you have the problem too.

because you participate you will always automatically receive a message when a new post is written.

bye Fishtown

Re: Tv turning on and off

Len — Fri, 06 Aug 2021 08:20:23 GMT

I have the same problem and found this post: https://community.medion.com/t5/Domestic-Home/Medion-tv-50/m-p/119984

Edit: ah never mind, I missed the previous replies

Re: Tv turning on and off

Rocco1511 — Fri, 06 Aug 2021 10:53:00 GMT

I also have this problem. No news as to when it will be fixed.

Re: Tv turning on and off

SandySue — Fri, 06 Aug 2021 20:21:21 GMT

I called Medion today. Nice lady offered to talk me through how to fix it over the phone - or to e mail me the details. I opted to have them e mailed to me but they haven't arrived...I have checked my spam box.

She said they think they know what the problem is (I didn't quite understand tbh)

I think we have to disconnect it from the internet then reconnect it but not sure how or what else needs to be done

If the e mail arrives I will share it, otherwise I will call them again

Re: Tv turning on and off

Clairebrooker — Sat, 07 Aug 2021 08:57:57 GMT

I the problem has been resolved now , you need to turn your wifi back on if your followed the email you send them . Appears the problem was at the end