topic Re: MEDION TV doesn't connect with Chromecast in Video

MEDION TV doesn't connect with Chromecast

Pieterfalun — Thu, 30 Apr 2020 16:45:34 GMT

Hi all

We bought a Medion TV yesterday (Medion Life X15515, MD31505) with 4 HDMI-ports. I could easily connect my PS4, but Chromecast gives problems. For some reason, the TV says 'no signal' whenever I choose the HDMI-port with the Chromecastdongle on it. The Dongle works fine though, when I plug it into my other TV (an LG), it functions flawlessly.

I can watch Netflix or Youtube, so the connection with internet is fine. All my devices are on the same WIFI in the house. I've reset the TV, the WIFI router, the Chromecast dongle etc. multiple times (I must have spent 4 hours on it so far).

I called the helpdesk of Medion, but the man on the phone couldn't help me (he didn't make a too smart impression though). Can anyone help me on this forum?

I hope to find a solution before Monday, otherwise I'll bring the device back to the shop.

Thanks and regards!

Pieter

Re: MEDION TV doesn't connect with Chromecast

Gehringer — Mon, 04 May 2020 15:44:30 GMT

Hi @Pieterfalun ,

can you please provide the MSN number of your TV?

It is an 8-digits number that normally starts with 300 or 500 which can be found at the back of your TV.

Regards,

Gehringer

Re: MEDION TV doesn't connect with Chromecast

Pieterfalun — Mon, 04 May 2020 17:11:20 GMT

Hi @Gehringer , it's 30028810.

Re: MEDION TV doesn't connect with Chromecast

Gehringer — Tue, 05 May 2020 10:31:05 GMT

Hi @Pieterfalun ,

Are you using Google Home to configure your Chromecast?

Have your tried to select the source "Wireless Display" instead of the HDMI source?

Regards,

Gehringer

Re: MEDION TV doesn't connect with Chromecast

Pieterfalun — Tue, 05 May 2020 11:21:04 GMT

Hi @Gehringer the answer to both questions is yes.

Btw: the Google home app doesn't find the tv, but it does find the Dongle. However, the Dongle gives 'no signal' according to the tv (on my other LG tv that same Dongle works perfectly)

Re: MEDION TV doesn't connect with Chromecast

Gehringer — Tue, 05 May 2020 12:32:14 GMT

Hi @Pieterfalun ,

try using the following path to configure the Google Home and retry connecting the Chromecast:

- Go to Google Home, then
- Settings
- Assistant
- Smart Home Assistant
- Click on the + symbol
- Search for our LIFE app
- Add your mail address & password (without a blank space)
- Go and configure as you like

Regards,

Gehringer

Re: MEDION TV doesn't connect with Chromecast

Pieterfalun — Tue, 05 May 2020 15:20:26 GMT

@Gehringer which app exactly? Thé only one it recognizes is 'medion life plus'. I need to enter my phone nr and PW (which I don't have yet).

I added two screenshots, to check if I'm on the right Path (my OS is Dutch)

Re: MEDION TV doesn't connect with Chromecast

Pieterfalun — Tue, 05 May 2020 16:09:13 GMT

Update: I installed and logged into the app 'medion life plus', but it doesn't offer the option to search tv as a device (a couple of other domotic products, like a smart socket, but no tv).

Re: MEDION TV doesn't connect with Chromecast

Pieterfalun — Fri, 08 May 2020 07:00:33 GMT

Medion asked if my problem is solved. This is NOT solved yet.

Re: MEDION TV doesn't connect with Chromecast

Gehringer — Fri, 08 May 2020 14:48:12 GMT

Hi @Pieterfalun ,

I am sorry to hear that you are still experiencing issues with the Chromecast.

Indeed you are using the correct app.

Have you already contacted the manufacturer (Google) to ask for advice and be aware of compatibility issues?

Other than that, I can recommend you to get in touch with the Medion NL support team through this link and look for specialized advice. They may also offer you a repair if they think there is a hardware issue.

Regards,

Gehringer

Re: MEDION TV doesn't connect with Chromecast

Pieterfalun — Fri, 15 May 2020 12:02:33 GMT

Thanks @Gehringer for all your help, unfontunately no one on the phone (at Google they only spoke French) wanted to dig deeper into the problem. So I brought the tv back, fortunately the cashier was nicer than then various people I got on the phone.

Re: MEDION TV doesn't connect with Chromecast

Gehringer — Mon, 01 Jun 2020 08:29:42 GMT

Hi @Pieterfalun ,

I am so sorry to hear that.

Thanks for getting back to report it.

Regards,

Gehringer