topic Re: Smart full HD tv EPG freezing in Video

Smart full HD tv EPG freezing

bentley — Fri, 03 Apr 2020 15:54:13 GMT

I have a 39" Smart full HD TV and the EPG keeps freezing. The only way out is to exit then start again. It seems that if you track down more than 15 or so channels then it freezes.

Also, 3 times when I have first switched the tv on, there is a message that there is no signal and to first time install to rectify. Only had the tv since mid February so loosing confidence in it. The MSN is 30028449. Does anyone have any ideas or is this a return to supplier?

Re: Smart full HD tv EPG freezing

Gehringer — Wed, 08 Apr 2020 14:54:30 GMT

Hi @bentley and welcome to the forum.

Are you using an aerial or an external box?

Also, can please you check that the cables are properly connected on their respective ports

Regards,

Gehringer

Re: Smart full HD tv EPG freezing

bentley — Thu, 09 Apr 2020 15:42:21 GMT

@Hi Gehringer

Thank you for your reply. Yes all leads/connetions ok and digital aerial works fine with other TV's.

Medion have identified this issue as a fault and the tv was replaced today.

Regards