topic Re: reset MEDION AKOYA S221 with usb in Recovery

reset MEDION AKOYA S221 with usb

cowboyspeedy — Thu, 07 Nov 2019 15:24:32 GMT

hello people

i have a problem with my laptop

everytime i turn it on it starts with bitlocker

so i wanted to set it back to factory defaults but i can not boot the pc from my usb

it is in uefi and with a clean version from windows 10 from microsoft

can anny one help me to boot this laptop from usb ? because i have tryed to set the first boot on usb but bitlocker stil came up

and i lost the code to unlock it

greetz from cowboyspeedy

Re: reset MEDION AKOYA S221 with usb

Gehringer — Thu, 07 Nov 2019 15:42:26 GMT

Hi @cowboyspeedy , welcome to the FORUM!

Do you have the MSN number of your Akoya?

It is an eight-digits number printed in the label underneath your product.

Regards,

Gehringer

Re: reset MEDION AKOYA S221 with usb

cowboyspeedy — Thu, 07 Nov 2019 16:01:00 GMT

hi @Gehringer

the number is 30019329

i hope you can help me

because the f11 button don't work to start the recovery partition

greetz from cowboyspeedy

Re: reset MEDION AKOYA S221 with usb

Gehringer — Thu, 07 Nov 2019 17:07:52 GMT

Hi @cowboyspeedy,

please try to do the following:

Switch off the notebook

Insert your USB stick into the left rear USB port.

Press and hold CTRL and PAUSE/Break keys.

Keep the keys pressed and switch the NB on

As soon as the Medion logo appears, release the keys

If it does not work you will probably have to use the Bitlocker recovery key.

Please refer to Microsoft website here to get more information on how to do so.

Regards,

Gehringer

Re: reset MEDION AKOYA S221 with usb

cowboyspeedy — Thu, 07 Nov 2019 18:10:50 GMT

@Gehringer

no that won't work to

and i can not get in the microsoft acount becuase we forgot the pass word and the acount is standing on my old Phone number

i think i have a big paperweight because i don't know anny other way to get in windows or to boot it from usb

greetz from cowboyspeedy

ps: what did you mean with turn on nb?

and thanks for all the help

Re: reset MEDION AKOYA S221 with usb

Gehringer — Fri, 08 Nov 2019 10:59:52 GMT

Hi @cowboyspeedy,

Indeed I thought it had only a small chance of working because the encrypting tool is built exactly as a security measure to avoid anyone without the key to access and perform any changes in the system.

Unfortunately I think that your best options are to either find the key or try to contact Microsoft to see if they can help you recovering your key.

You could also change the motherboard of your notebook for a new one, if available in stock, but your data will be lost.

If you sort it out, please let us know what you have done so other users can benefit from your solution.

PS: NB is notebook, so "switch NB on" means "switch notebook on".

Regards,

Gehringer

Re: reset MEDION AKOYA S221 with usb

cowboyspeedy — Fri, 08 Nov 2019 15:14:52 GMT

@Gehringer

thanks for the help and i will do that for sure . you never now if sombody else has the same problem