topic Re: Medion Gaming Centre Hogging RAM randomly in Applications

Medion Gaming Centre Hogging RAM randomly

Sibz — Thu, 15 Apr 2021 11:53:59 GMT

Hi everyone,

I have an Erazer x6807 and have realised that Gaming Centre hogs up to 50% of the RAM for no reason at all.

Is there a reason for this? How can I prevent it?

Thank you,

Sibz

Re: Medion Gaming Centre Hogging RAM randomly

Gehringer — Mon, 19 Apr 2021 10:20:11 GMT

Hi @Sibz ,

can you please provide the MSN number of your unit?

Regards,

Gehringer

Re: Medion Gaming Centre Hogging RAM randomly

Sibz — Mon, 19 Apr 2021 18:28:52 GMT

Hi @Gehringer ,

My MSN number is 30026173.

Thanks,

Sibz

Re: Medion Gaming Centre Hogging RAM randomly

Gehringer — Tue, 20 Apr 2021 07:16:37 GMT

Hi @Sibz ,

please try reinstalling the control center.

You can download it from this link here

Regards,

Gehringer

Re: Medion Gaming Centre Hogging RAM randomly

Sibz — Thu, 29 Apr 2021 09:50:04 GMT

@Gehringer ,

I am sorry for the late response. I have done this before and after some time the issue reappears.

I will accept this as a solution and wait to see if the issue comes up again.

Thank you.

Re: Medion Gaming Centre Hogging RAM randomly

Sibz — Thu, 06 May 2021 09:38:20 GMT

Hi @Gehringer ,

As I suspected the issue has come up again.

Please see the screenshot below.

RAM hogging Gaming Centre

Re: Medion Gaming Centre Hogging RAM randomly

Gehringer — Mon, 10 May 2021 10:03:10 GMT

Hi @Sibz ,

this print shows that the gaming center is using only 24 MB of memory, which is not much.

Please order the list of apps running as per memory usage and check whether or not you have unnecessary apps running, even on background.

Also, please go to the startup apps menu on your W10 (start menu -> settings -> apps & features -> Startup) and review the list of apps that are defined to run when your unit starts.

That should do the trick.

Regards,

Gehringer

Re: Medion Gaming Centre Hogging RAM randomly

Sibz — Wed, 12 May 2021 14:44:05 GMT

Hi @Gehringer,

The apps were listed in order of ram usage and gaming center was using 24 GB of it. The values are in MB not KB.

Kind regards,

Arthur

Re: Medion Gaming Centre Hogging RAM randomly

Gehringer — Thu, 13 May 2021 07:36:15 GMT

Hi @Sibz ,

have you added RAM memory to your unit?

Regards,

Gehringer

Re: Medion Gaming Centre Hogging RAM randomly

Sibz — Sat, 15 May 2021 13:34:38 GMT

Hi @Gehringer,

Yes, I have 32GB of RAM.

It still happened when I had the stock 8GB RAM.

Kind regards,

Re: Medion Gaming Centre Hogging RAM randomly

Gehringer — Mon, 17 May 2021 08:16:21 GMT

Hi @Sibz ,

if the control center uses 24GB of memory, it would not be possible to run it when the unit had only 8GB.

Can you please completely remove the control center from your unit and see what is the memory usage without it?

Regards,

Gehringer

Re: Medion Gaming Centre Hogging RAM randomly

Sibz — Mon, 17 May 2021 13:58:29 GMT

Hi @Gehringer,

Sure, I can do so. How would this

@Gehringer wrote:
Hi @Sibz ,

if the control center uses 24GB of memory, it would not be possible to run it when the unit had only 8GB.

Can you please completely remove the control center from your unit and see what is the memory usage without it?

Regards,
Gehringer

The RAM hogging happens randomly, at least I think, at the moment. I can stop it by cancelling gaming centre processes via Task Manager. The issue is simply that it happens at times when I need to use computer resources for other RAM intensive processes.

Even when I had the stock 8GB, it would hog above 50% of the memory and I would realise that when I open task manager because suddenly the PC became slow or unresponsive before using memory intensive applications.

I will post the RAM usage figures ASAP.

Thank you,

@Sibz

Re: Medion Gaming Centre Hogging RAM randomly

Sibz — Mon, 17 May 2021 16:07:25 GMT

@Gehringer ,

Please see resource use without Gaming Centre installed.

Kind regards,

Re: Medion Gaming Centre Hogging RAM randomly

Gehringer — Tue, 18 May 2021 09:58:51 GMT

Hi @Sibz,

has this issue been happening since you first bought it or has it started after a few software installation?

Have you already run our Medion Service App to diagnose any faults on your unit?

Have you also tried to perform a factory settings reset of your unit, update Windows and installing the control center? Please test it before installing any additional apps.

Regards,

Gehringer

Re: Medion Gaming Centre Hogging RAM randomly

Sibz — Sat, 19 Jun 2021 19:28:24 GMT

Hi @Gehringer, I am sorry I haven't kept up with our conversation. The issue has been on and off since purchase. Initially, I assumed I needed to install an updated version of Gaming centre. I found out that the one I have is the latest. I haven't carefully examined if it may be caused by software conflict. I have also run the Medion service app and there are no faults with the unit. I sent the laptop in for repairs a few months ago and it left with the problem and still has it now. To be honest, I have been tolerating this for long because I am in a phase of my project (academic) where setting aside time to carefully troubleshoot possible software conflicts may cost me valuable time. I had hoped it was a common error and that it could be fixed ASAP. Thank you again for your feedback and advice.