topic Re: BIOS update folder in medion website not complete in Operating Systems

BIOS update folder in medion website not complete

paulmaindivide — Tue, 24 Oct 2023 07:52:59 GMT

Hello

Following a problem of Blue screen I want to update my BIOS to make sure it's not related to this.

When I go this page https://www.medion.com/gb/service/product-detail/30035597 and click on the info button it describes the process as such :

However in the folder they give there isn't file called FF in the folder BIOS... And when I try to launch the FF.inf that is in the folder EC I have this error message

I really don't what to do

Re: BIOS update folder in medion website not complete

daddle — Tue, 24 Oct 2023 12:57:52 GMT

@paulmaindivide

This Helpthext is faulty. First you have to decompress the zip file into a new folder.

Windows does it automatically if you do a right click and mark Decompress into a folder

--> 00_Bios_Crawler_E40_Deputy_P40

The first go into the folder Bios, and start the FlashWinX64.bat.

Then reboot , wait a few minutes and then go into the EC folder; do a right click on the FF.inf and mark and confirm the "Install" command.

@Major_ToM should check my advise first. Please Major, be so kind.

daddle

Re: BIOS update folder in medion website not complete

Major_ToM — Tue, 24 Oct 2023 13:18:06 GMT

Hi @paulmaindivide ,

as already mentioned I have to adjust the installation guide and after extracting the downloaded 00_Bios_Crawler_E40_Deputy_P40.zip file you indeed have to move into the folder named "Bios",

Afterwards right-click the file FlashWinX64.bat and choose "run as administrator"

This should start the installation process.

Cheers

Major ToM

P.S. The file willbe not available on our webpage until all download descriptions have been modyfied

Re: BIOS update folder in medion website not complete

paulmaindivide — Sun, 29 Oct 2023 19:54:14 GMT

Hello both of you thanks for your answers.

Okay thanks !! I'll try it.

I'll begin with FlashWinX64.bat as you said.

But before I do it, what about the error message I get when I tried to install the FF.inf ? This one :

Will I get it after I install FlashWinX64.bat ? Thanks for your help

Re: BIOS update folder in medion website not complete

paulmaindivide — Sun, 05 Nov 2023 16:15:56 GMT

Hello @Major_ToM and @daddle

I have executed the FlashWinX64.bat file as you said.

And then I tried to install the file FF.inf in the EC folder but I can't because I have this error message :

Can you help me on this please ?

Thanks

Re: BIOS update folder in medion website not complete

paulmaindivide — Sun, 05 Nov 2023 18:44:32 GMT

And do you know if the drivers that I have downloaded in your website are compatible with Windows 11 ? Because since I purchased the laptop 2 months ago I have been experiencing constant Blue screen with the reason "DRIVERIRQL NOT LESS OR EQUAL (kbdclass.sys)". I have tested everything found online but nothing works.

Can I join you a mini dump analysis of the error to see if you can find something ? I'm completely hopeless and now it's too late to return the laptop...

Here is the minidump :

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: ffffa58ff3e70e74, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, value 0 = read operation, 1 = write operation Arg4: fffff805a5dd32d2, address which referenced memory Debugging Details: ------------------ KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 1687 Key : Analysis.Elapsed.mSec Value: 5691 Key : Analysis.IO.Other.Mb Value: 0 Key : Analysis.IO.Read.Mb Value: 0 Key : Analysis.IO.Write.Mb Value: 0 Key : Analysis.Init.CPU.mSec Value: 218 Key : Analysis.Init.Elapsed.mSec Value: 7863 Key : Analysis.Memory.CommitPeak.Mb Value: 101 Key : Bugcheck.Code.LegacyAPI Value: 0xd1 Key : Dump.Attributes.AsUlong Value: 1808 Key : Dump.Attributes.DiagDataWrittenToHeader Value: 1 Key : Dump.Attributes.ErrorCode Value: 0 Key : Dump.Attributes.KernelGeneratedTriageDump Value: 1 Key : Dump.Attributes.LastLine Value: Dump completed successfully. Key : Dump.Attributes.ProgressPercentage Value: 0 Key : Failure.Bucket Value: AV_kbdclass!memcpy Key : Failure.Hash Value: {dfec7698-3775-c204-13ee-4d0f5bb2791c} Key : Hypervisor.Enlightenments.ValueHex Value: 1417df84 Key : Hypervisor.Flags.AnyHypervisorPresent Value: 1 Key : Hypervisor.Flags.ApicEnlightened Value: 0 Key : Hypervisor.Flags.ApicVirtualizationAvailable Value: 1 Key : Hypervisor.Flags.AsyncMemoryHint Value: 0 Key : Hypervisor.Flags.CoreSchedulerRequested Value: 0 Key : Hypervisor.Flags.CpuManager Value: 1 Key : Hypervisor.Flags.DeprecateAutoEoi Value: 1 Key : Hypervisor.Flags.DynamicCpuDisabled Value: 1 Key : Hypervisor.Flags.Epf Value: 0 Key : Hypervisor.Flags.ExtendedProcessorMasks Value: 1 Key : Hypervisor.Flags.HardwareMbecAvailable Value: 1 Key : Hypervisor.Flags.MaxBankNumber Value: 0 Key : Hypervisor.Flags.MemoryZeroingControl Value: 0 Key : Hypervisor.Flags.NoExtendedRangeFlush Value: 0 Key : Hypervisor.Flags.NoNonArchCoreSharing Value: 1 Key : Hypervisor.Flags.Phase0InitDone Value: 1 Key : Hypervisor.Flags.PowerSchedulerQos Value: 0 Key : Hypervisor.Flags.RootScheduler Value: 0 Key : Hypervisor.Flags.SynicAvailable Value: 1 Key : Hypervisor.Flags.UseQpcBias Value: 0 Key : Hypervisor.Flags.Value Value: 21631230 Key : Hypervisor.Flags.ValueHex Value: 14a10fe Key : Hypervisor.Flags.VpAssistPage Value: 1 Key : Hypervisor.Flags.VsmAvailable Value: 1 Key : Hypervisor.RootFlags.AccessStats Value: 1 Key : Hypervisor.RootFlags.CrashdumpEnlightened Value: 1 Key : Hypervisor.RootFlags.CreateVirtualProcessor Value: 1 Key : Hypervisor.RootFlags.DisableHyperthreading Value: 0 Key : Hypervisor.RootFlags.HostTimelineSync Value: 1 Key : Hypervisor.RootFlags.HypervisorDebuggingEnabled Value: 0 Key : Hypervisor.RootFlags.IsHyperV Value: 1 Key : Hypervisor.RootFlags.LivedumpEnlightened Value: 1 Key : Hypervisor.RootFlags.MapDeviceInterrupt Value: 1 Key : Hypervisor.RootFlags.MceEnlightened Value: 1 Key : Hypervisor.RootFlags.Nested Value: 0 Key : Hypervisor.RootFlags.StartLogicalProcessor Value: 1 Key : Hypervisor.RootFlags.Value Value: 1015 Key : Hypervisor.RootFlags.ValueHex Value: 3f7 BUGCHECK_CODE: d1 BUGCHECK_P1: ffffa58ff3e70e74 BUGCHECK_P2: 2 BUGCHECK_P3: 0 BUGCHECK_P4: fffff805a5dd32d2 FILE_IN_CAB: 110523-20015-01.dmp TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b DUMP_FILE_ATTRIBUTES: 0x1808 Kernel Generated Triage Dump READ_ADDRESS: fffff8057b11d468: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse ffffa58ff3e70e74 BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: System TRAP_FRAME: fffff8057d706030 -- (.trap 0xfffff8057d706030) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=ffffa58f179ef800 rbx=0000000000000000 rcx=ffffa58f179ef800 rdx=00000000dc481674 rsi=0000000000000000 rdi=0000000000000000 rip=fffff805a5dd32d2 rsp=fffff8057d7061c8 rbp=fffff8057d706240 r8=00000000000000c0 r9=0000000000000038 r10=ffffa58f062bc000 r11=ffffa58ff3e70f34 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl nz na po nc kbdclass!memcpy+0x92: fffff805`a5dd32d2 0f100411 movups xmm0,xmmword ptr [rcx+rdx] ds:ffffa58f`f3e70e74=???????????????????????????????? Resetting default scope STACK_TEXT: fffff805`7d705ee8 fffff805`7a827da9 : 00000000`0000000a ffffa58f`f3e70e74 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx fffff805`7d705ef0 fffff805`7a823434 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69 fffff805`7d706030 fffff805`a5dd32d2 : fffff805`a5dd5b5d 00000000`0e4ae0dc fffff805`7d706240 ffffa58f`0cfa65a0 : nt!KiPageFault+0x474 fffff805`7d7061c8 fffff805`a5dd5b5d : 00000000`0e4ae0dc fffff805`7d706240 ffffa58f`0cfa65a0 fffff805`a5da2d5c : kbdclass!memcpy+0x92 fffff805`7d7061d0 fffff805`b6cd1511 : ffffa58e`ffcc8ac0 fffff805`7d706398 ffffa58f`062c7310 fffff805`7d706398 : kbdclass!KeyboardClassServiceCallback+0x16d fffff805`7d706270 ffffa58e`ffcc8ac0 : fffff805`7d706398 ffffa58f`062c7310 fffff805`7d706398 00000000`00000008 : HKKbdFltr+0x1511 fffff805`7d706278 fffff805`7d706398 : ffffa58f`062c7310 fffff805`7d706398 00000000`00000008 fffff805`7d7062f0 : 0xffffa58e`ffcc8ac0 fffff805`7d706280 ffffa58f`062c7310 : fffff805`7d706398 00000000`00000008 fffff805`7d7062f0 ffffa58e`ffcc8970 : 0xfffff805`7d706398 fffff805`7d706288 fffff805`7d706398 : 00000000`00000008 fffff805`7d7062f0 ffffa58e`ffcc8970 fffff805`b6cd13f0 : 0xffffa58f`062c7310 fffff805`7d706290 00000000`00000008 : fffff805`7d7062f0 ffffa58e`ffcc8970 fffff805`b6cd13f0 fffff805`7651b180 : 0xfffff805`7d706398 fffff805`7d706298 fffff805`7d7062f0 : ffffa58e`ffcc8970 fffff805`b6cd13f0 fffff805`7651b180 fffff805`a5dab848 : 0x8 fffff805`7d7062a0 ffffa58e`ffcc8970 : fffff805`b6cd13f0 fffff805`7651b180 fffff805`a5dab848 ffffa58e`ffcc8ac0 : 0xfffff805`7d7062f0 fffff805`7d7062a8 fffff805`b6cd13f0 : fffff805`7651b180 fffff805`a5dab848 ffffa58e`ffcc8ac0 fffff805`7d706329 : 0xffffa58e`ffcc8970 fffff805`7d7062b0 fffff805`7651b180 : fffff805`a5dab848 ffffa58e`ffcc8ac0 fffff805`7d706329 ffffa58e`fcdecde0 : HKKbdFltr+0x13f0 fffff805`7d7062b8 fffff805`a5dab848 : ffffa58e`ffcc8ac0 fffff805`7d706329 ffffa58e`fcdecde0 fffff805`a5db0258 : 0xfffff805`7651b180 fffff805`7d7062c0 fffff805`7a62a72c : 00000000`00000000 ffff9001`00000010 00000000`00000000 ffff9001`9d3c15b0 : i8042prt!I8042KeyboardIsrDpc+0x1a8 fffff805`7d706390 fffff805`7a629731 : 00000000`00000000 fffff805`7d7069d0 00000000`00000000 00000000`0000044d : nt!KiExecuteAllDpcs+0x42c fffff805`7d7068d0 fffff805`7a81753e : 00000000`00000000 fffff805`7651b180 fffff805`7b14d6c0 ffffa58e`ffa6e040 : nt!KiRetireDpcList+0x1b1 fffff805`7d706b80 00000000`00000000 : fffff805`7d707000 fffff805`7d700000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9e SYMBOL_NAME: kbdclass!memcpy+92 MODULE_NAME: kbdclass IMAGE_NAME: kbdclass.sys IMAGE_VERSION: 10.0.22621.1774 STACK_COMMAND: .cxr; .ecxr ; kb BUCKET_ID_FUNC_OFFSET: 92 FAILURE_BUCKET_ID: AV_kbdclass!memcpy OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {dfec7698-3775-c204-13ee-4d0f5bb2791c} Followup: MachineOwner

Re: BIOS update folder in medion website not complete

Fishtown — Sun, 05 Nov 2023 21:24:40 GMT

Hi @Major_ToM

Something is wrong on the linked page : https://www.medion.com/gb/service/product-detail/30035597

A completely different driver package can now be found:

please correct, and @paulmaindivide already seems to have the current bios: 1.07.09RME1_00028/ EC 1.07.04ME1

see picture:

https://community.medion.com/t5/Operating-Systems/I-want-to-install-Windows-from-a-USB-but-I-can-t-find-the/m-p/155387#M246

Tschüss Fishtown

Edit: this should be the correct one: https://www1.medion.de/downloads/index.pl?op=detail&id=23122&type=treiber&lang=uk

Edit1: Hello @paulmaindivide , please check the name of the driver package you downloaded

Re: BIOS update folder in medion website not complete

paulmaindivide — Sun, 05 Nov 2023 22:00:25 GMT

Hello

I used to have 1.07.09RME1_00028 but now I have 1.07.09RME2 which I installed on your advice

Re: BIOS update folder in medion website not complete

Major_ToM — Mon, 06 Nov 2023 07:48:27 GMT

Hi all,

@Fishtown has been right, the linked drivers weren´t 100% compatible, so I assigned the right driver package

@paulmaindivide Generally users should always rely on the drivers which are provided via Microsoft Windows Update, because the system detects the component by itßs vendor ID and installs the most recent drivers.

Are there any open tasks left, yet?

Cheers

Major ToM

Re: BIOS update folder in medion website not complete

Nomi613 — Wed, 15 Nov 2023 12:10:27 GMT

Hello,

I followed the procedure for updating the bios too and I have exactly the same problem, I was able to run the executable in the Bios folder, which updated my Bios (visible by pressing F2 when starting the computer), however in the EC folder, when I install the INF, I have the same problem, I get an error message with "a certificate chain processed but terminated in a root certificate which is not trusted provider", if anyone can help me?

Thank you

Re: BIOS update folder in medion website not complete

Major_ToM — Wed, 15 Nov 2023 12:22:52 GMT

Hi all,

@paulmaindivide :Maybe you could comment, if you are still experiencing any kind of trouble with the unit, or are the problems solved?

@Nomi613: Can you please exactlylist, which steps you exactly too, to install the EC update?

Cheers

Major ToM

Another tip: To mention a community user so that they are notified when you reply, write an @ sign in front of their name (e.g. @Major_Tom)

Re: BIOS update folder in medion website not complete

Nomi613 — Wed, 15 Nov 2023 12:42:28 GMT

Hello, the first part in the "Bios" folder went well, it's on the second part that I have a problem, when I try to run the INF in the "EC" folder, I get the same error message as the person who posted the topic.

Re: BIOS update folder in medion website not complete

paulmaindivide — Wed, 15 Nov 2023 15:20:14 GMT

Hello

I have the exact problem as Nomi, I was able to do the first step with the file FlashWinX64.bat which went well, and then I tried to execute the ff.inf file and I had the certificate error message.

Re: BIOS update folder in medion website not complete

Nomi613 — Wed, 15 Nov 2023 17:59:43 GMT

if anyone has a solution that would be great

Re: BIOS update folder in medion website not complete

Nomi613 — Wed, 15 Nov 2023 18:12:32 GMT

I've found a solution,

open the "EC" folder, go to "ECWinFlash", then run ECWinFlash, once this is done, choose the ROM "V15_7xRNC.06ME2a" in the EcWinFlash folder and click on "Flash".

It worked perfectly for me 🙂

Re: BIOS update folder in medion website not complete

Cocooo — Sun, 19 Nov 2023 23:21:49 GMT

Hi,

i have blue screen also, does the bios update changed it?