topic Re: Laptop came with invalid Windows 10 key. Can I get another? in Operating Systems

Laptop came with invalid Windows 10 key. Can I get another?

TheUberMedic — Sat, 05 Aug 2017 10:17:09 GMT

Strangely, the key that came with my new laptop wasn't valid so I assumed this is an error with Medion as the laptop was brand new and when I first started it up, it acted like it was the first time it was turned on. Is it possible to get another key?

Re: Laptop came with invalid Windows 10 key. Can I get another?

Bodgekin — Mon, 07 Aug 2017 09:29:13 GMT

Hi @TheUberMedic,

I dont think it is possible for them to just send you a new key since it is tied to the hardware. The Windows key is integrated somewhere in the BIOS these days so I dont think you can change it yourself. I think your best bet in this case is to contact Medion.

Re: Laptop came with invalid Windows 10 key. Can I get another?

Altenburger — Mon, 14 Dec 2020 05:46:59 GMT

Hello,

I have the same issue: Medion has invalid pre-installed product key (Windows 10). I checked the Activation Status. I was told on the official Microsoft forum that It should be 'Digital License'. But it's not.

Unfortunately, I don't have any retail Product key, Windows 7 or 8 , to insert it in the Activation Settings and see whether it is still working. Do I need to open a piracy case with Microsoft now? Thanks.

Adrian

| Microsoft howtotell policy |

https://www.microsoft.com/en-us/howtotell/cfr/report.aspx essays.agency on college laptops: Medion and Dell

Re: Laptop came with invalid Windows 10 key. Can I get another?

Major_ToM — Mon, 14 Dec 2020 06:33:51 GMT

Good morning @Altenburger ,

first of all welcome to our Community. We´re pretty sure to get your issue solved but at first we need to know, about which unit we are talking about. What is the name od the PC, or do you have a laptop/AIO? Where did you buy it and, what is the 8-digit MSN material number, which is printed on the bottom/backside of your machine and finally (most important) how exactly did you get in Microsoft activation trouble?

Cheers

Major ToM

P.S. If you want me to receive a notice about your posted answer,please tag me with an @-Sign (like @Major_ToM)

Re: Laptop came with invalid Windows 10 key. Can I get another?

mvde — Fri, 26 Feb 2021 12:59:45 GMT

Hi @Major_ToM,

got the same problem: bought a new laptop 2 days ago (MSN: 30030922) model MD63780 E14304. After first boot and some basic first-time setup, got the error that Windows could not be activated (error code: 0xC004C008 : productcode has already been used on another device).

Product-id: 00356-02315-41675-AAOEM

Productcode: XXXXX-XXXXX-XXXXX-XXXXX-D3XCY

I already created an online helpdesk-ticket at the medion-servicedesk, but did not yet get any response (except for a confirmation-mail to state that they logged my ticket)

Re: Laptop came with invalid Windows 10 key. Can I get another?

Major_ToM — Fri, 26 Feb 2021 13:16:28 GMT

i @mvde,

I suppose we should have a closer look on this issue, due to the fact, that we have a huge number of this units sold and this is currently the single case with this issue on my personal screen.
State:"..After first boot and some basic first-time setup,.."

Could you please explain this a bit more detailed?

Cheers

Major ToM

Re: Laptop came with invalid Windows 10 key. Can I get another?

mvde — Fri, 26 Feb 2021 13:27:41 GMT

@Major_ToM ,

just answering the questions that are asked at first boot (country, language, ...). Then I logged in the first time using a Microsoft account (not a local account). Then I spotted the error (on the desktop background) which made me look at the activation menu , where I found the error

Re: Laptop came with invalid Windows 10 key. Can I get another?

Major_ToM — Fri, 26 Feb 2021 14:06:26 GMT

Hi @mvde ,

maybe you could upload a screenshot of your screen (without the serial nr. information)?
Remind that it could take a few minutes until a mod grants access to the picture

Cheers

Major ToM

Re: Laptop came with invalid Windows 10 key. Can I get another?

mvde — Fri, 26 Feb 2021 14:25:00 GMT

Hi @Major_ToM ,

just got a reply from the helpdesk with instructions:

Open a CMD window and execute: slmgr.vbs –rearm

and wait till the process completes and try to activate again.. will do that first now and keep you updated on the result

Re: Laptop came with invalid Windows 10 key. Can I get another?

Major_ToM — Fri, 26 Feb 2021 14:26:53 GMT

Hi @mvde ,

really sounds like a plan, feedback very appreciated.

Major ToM

Re: Laptop came with invalid Windows 10 key. Can I get another?

mvde — Fri, 26 Feb 2021 14:37:55 GMT

Hi @Major_ToM ,

the plan is not really useful as I cannot start a cmd-window (it complains Windows is still in safe mode)

Re: Laptop came with invalid Windows 10 key. Can I get another?

Major_ToM — Mon, 01 Mar 2021 08:13:10 GMT

Hi @mvde,

would be interesting to have any "visual documentation" of the messages, that indicated that you might have an invalid key. Are there any sceenshots available?
The more, the better, so that we could address this topic internally.

Cheers

Major ToM

Re: Laptop came with invalid Windows 10 key. Can I get another?

mvde — Mon, 01 Mar 2021 19:43:21 GMT

Hi @Major_ToM ,

here 2 screenshots: the first one with the error message (in Dutch) and the other one with a screenshot of the output of ShowKeyPlus that reveals the entire Key (which is obscured by XXX's in the original error-message).

Re: Laptop came with invalid Windows 10 key. Can I get another?

Major_ToM — Tue, 02 Mar 2021 09:18:43 GMT

Hi @mvde ,

would please click on "Troubleshooting" under the message that Windows could not be activated?
We have another customer case for whom this has helped.

Regards

Major ToM

Re: Laptop came with invalid Windows 10 key. Can I get another?

mvde — Tue, 02 Mar 2021 09:52:07 GMT

Hi @Major_ToM

actually , that was the first thing I tried (multiple times now) and it always ends with the same message: (message actually in Dutch, but I translated it to the best of my ability)

"Troubleshooting finished

Troubleshooting could not be completed by an unknown cause. Please check your internet connection and try again in a few minutes (0x80070005)

Windows can't be activated on this device. Please contact support for help

You can activate this device by going to the Microsoft Store and buy an legitimate copy of windows there"

and then a button to go to the Microsoft Store

When I click on that button it brings up the Microsoft Store and it states (always in Dutch, so I translated again) I have a non-legitimate version of Windows 10 Home and presents two buttons:

"Upgrade to Pro" (which I do not want to do)

"Become a legitimate Windows 10 Home" (which actually does something in the background; circling dots showing for a few seconds and than shows this page again)

Hope that sheds some light on the issue...

Re: Laptop came with invalid Windows 10 key. Can I get another?

Major_ToM — Wed, 10 Mar 2021 07:07:21 GMT

Hi @mvde ,

just want to give you an updated status on this: Our technical dept. has been working on this issue (specificly appearing on your AKOY E14304 MD 63780 modell) and it looks like they are close toa solution which will be provided the beginning of next week the latest.

Cheers

Major ToM

Re: Laptop came with invalid Windows 10 key. Can I get another?

mvde — Wed, 10 Mar 2021 09:08:52 GMT

Hi @Major_ToM

thanks for the update. Looking forward to the resolution of the issue.

Re: Laptop came with invalid Windows 10 key. Can I get another?

daddle — Wed, 28 Apr 2021 07:05:42 GMT

@TheUberMedic schrieb:
Strangely, the key that came with my new laptop wasn't valid so I assumed this is an error with Medion as the laptop was brand new and when I first started it up, it acted like it was the first time it was turned on. Is it possible to get another key?

Hi,

I am interestedd to find out the solution for thi problem.

The Thread just stopped without showing the solutuíon to this special problem.

Cheers, daddle

Re: Laptop came with invalid Windows 10 key. Can I get another?

mvde — Wed, 28 Apr 2021 13:17:15 GMT

Medion Servicedesk supplied a new key, I installed it and the problem was solved. Windows now activated.