topic Re: Erazer P6689 - cannot boot from USB in ERAZER Gaming

Erazer P6689 - cannot boot from USB

PK_1 — Tue, 01 Sep 2020 07:56:47 GMT

I am trying to boot my laptop using an ubuntu USB.

I can access the BIOS/UEFI either by holding down shift when I restart, or by clicking through to advanced system settings.
I created the flash boot drive on this PC so I know it recognises it, but in the boot order there is no option for a USB
My bios is 'Insyde BIOS version 210'

Re: Erazer P6689 - cannot boot from USB

sweetpoison — Tue, 01 Sep 2020 19:17:47 GMT

Welcome to the forum,

I'm using same laptop model and I just tested the boot options. Holding SHIFT while click on restart it does the trick unless you have some windows settings lock or disable the options.

I posted the picture because that's where the SHIFT+Click does the trick while creating a reboot shortcut (C:\Windows\System32\shutdown.exe -t 00 -f -r) doesn't.

Second way to access boot menu is to press F10 while the laptop starts (when erazer logo appears on screen)

To access UEFI (BIOS) press F2 when logo first appear on the screen during start up.

Cheers.

Re: Erazer P6689 - cannot boot from USB

PK_1 — Tue, 01 Sep 2020 22:26:50 GMT

Hi, Thank you for replying 🙂

I can access the boot menu no problem, but my usb stick is not listed as a boot option. Unfortunately I don't have another PC to test it on, but in Disk Management the usb stick doesn't have a drive letter assigned but it does have a partition that says "1.14GB Healthy EFI partition"

For some reason screengrabs I'm uploading are not displaying correctly in this post so here is a link to my google photos showing all that I can see in the BIOS:

https://photos.google.com/share/AF1QipNardU1zHqa05zdWXqpBrx9ZS6DUHGIq9udrB8F4-C9BUKyAjZ-4Eu9NPz-0FhR1Q?key=VUZMVEpkY2RJSy1ZWUQ3N1NZNTcxUXIxTGJCS3l3

Re: Erazer P6689 - cannot boot from USB

sweetpoison — Wed, 02 Sep 2020 13:15:14 GMT

Hi,

Something is not right as you figured already. In disk manager wasn't suppose to show the word "boot" in usb stick partition info like it does for C: partition? To me it doesn't look like a bootable USB.

Other than that, F10 at boot up sequence does it call the boot option menu and if it does is it show boot from USB option? ~~Also for testing only you might need to disable USB legacy on bios option.~~

Cheers

Edit: I tested on different machine to make a bootable stick with ubuntu. Using "Rufus" I got same result as you (no boot) but it did work after creating the bootable stick with Universal USB Installer

Later on I will test the stick on medion and see if/how it works.

Update. Tested on P6689 and works just fine

And that's how the USB stick looks under disk manager

Re: Erazer P6689 - cannot boot from USB

jackwsm — Wed, 30 Sep 2020 14:52:24 GMT

I'm new to Medion but OLD (83) and these forum things are a bit of a mystery, however I am having boot problems with my Akoya E42019. I apologise if I'm doing this in the wrong place. I was unable to boot from USB sticks or DVDs. Having been told to change the 'FIXED' boot order in BIOS/EFI I was unsuccessful but I noticed that 'Fast Boot' was enabled on the Boot tab. I disabled it and am now able to boot from my Macrium Reflect recovery DVD and USB recovery stick. I am still not able to boot the W10 recovery USB which I created on this PC. It's good to know I can,should the need arise, recover from my Macrium Reflect image which I've created on am external USB disk, but I'd still like to be able to use the Windows 10 recovery USB stick. Does anyone else have this problem, does anyone else have a Akoya E42019?

If this is in the wrong place perhaps someone could kindly move it to where it should be.

BTW I've read elsewhere that 'Fast Boot' should not be used if the C disk is SSD.

Re: Erazer P6689 - cannot boot from USB

daddle — Wed, 30 Sep 2020 16:04:23 GMT

@jackwsm

Hi Jack, it's nice to see that even at your high age you are interested in helping yourself with your IT problem. Welcome!

First of all please name the MSN nunmber of your PC. It could be provided on a sticker on the bottom of your compu case.

How did you create the USB stick? With the MediaCreationTool provided by Microsoft? Or with Rufus?

(Check for the MediaCreationTool from Microsoft in your country and language)

@jackwsm schrieb:

I am still not able to boot the W10 recovery USB which I created on this PC.

Which USB Recover Stick did/could you create within Windows 10?

Bye, daddle

Re: Erazer P6689 - cannot boot from USB

jackwsm — Wed, 30 Sep 2020 16:27:33 GMT

Hi daddle,

The MSN number is 10023662. The Model Number is MD 34280

The Macrium recovery stick I created long ago on a different PC but the Macrium recovery DVD I created on this PC. Both now boot.

The USB stick for Windows 10 recovery was created on this PC. I type 'Recover' in the search box next to the Start button which allows me to run the 'Create a recovery drive' app, it is written in English and can be found in Control Panel>Recovery. I have in fact created two, one on a 32Gbyte USB 2, the other on a 64Gbyte USB 3 stick. Both get formatted during the process as FAT32 but neither boot. I've never heard of Rufus, should I be able to download and install it to see if I can load Windows 10 recovery onto it?

I have just checked, the USB stick for Macrium recovery is also formatted as FAT32.

Re: Erazer P6689 - cannot boot from USB

daddle — Thu, 01 Oct 2020 10:43:09 GMT

@jackwsm

Windows Bootstick (Efi) must be formatted in Fat32. And from your in Windows created Recovery Stick the PC should be able to boot from.

I follow a different way. Macrium or Aomei Backupper is OK, in fact you do not need the Windows Stick. But you do need for each REcover-Program an individual rescue disk or stick to boot from, to start the Recovery of your self saved image.

As I wrote, you can create a stick with the MediaCeationTool, this one definitely will boot. And in the beginning of the installation procedure you can switch to Repairing,, which is in fact a Win RE also.

And if it is a logic problem only (no physical defect of your boot disk) you can cancel the Windows start procedure by brute force-- switching off the machine three times while booting -- the next boot will open Windows RE; the same your Win Recovery stick would boot to.

Regards, daddle

Re: Erazer P6689 - cannot boot from USB

jackwsm — Wed, 30 Sep 2020 20:40:49 GMT

Yes I have a DVD and USB stick, which both boot, and are recovery for my Macrium image.

One thing I forgot to mention before is that before I disabled 'Fast Boot' I took my Macrium recovery media, DVD and USB stick, and my Windows 10 recovery USB stick to a friend who has Windows 10 on an older PC. We were able to boot from all items! I am probably wrong but I suspect that there may be a problem with the BIOS/EFI on my PC causing the Windows 10 USB stick to fail.

This is all getting rather complicated for me. As you say I don't really need the W10 recovery stick as I have Macrium recovery media which works. I think I should abandon the W10 USB stick, I'm not very enthusiastic regarding the 'brute force' which might be required.

Perhaps there may be another Community member with the same model of PC as I have, and who does not have Macrium, who might dicover his W10 recovery USB fails to boot. Of course he/she will probably need to disable 'Fast Boot'.

Many thanks for your suggestions. At least I will have my image(s) to fall back upon should the need arise. In the 5 years of W10 I have only needed to restore from an image once which was when I had problems with a 'Feature Update'.

Regards

Jack

Re: Erazer P6689 - cannot boot from USB

daddle — Thu, 01 Oct 2020 10:54:57 GMT

@jackwsm

@jackwsm schrieb:
One thing I forgot to mention before is that before I disabled 'Fast Boot' I took my Macrium recovery media, DVD and USB stick, and my Windows 10 recovery USB stick to a friend who has Windows 10 on an older PC.

Well, if your USB-Win Recovery Stick from this machine boots on a friends older PC, lets assume that while producing the stick ypu might have had changed something in the settings of your UEFI before; maybe you activated the bios emulation mode. Although I do not understand this at all. And activated Fastboot shouldn't prevent the listing of a bootable USB device.

@jackwsm schrieb:
I think I should abandon the W10 USB stick, I'm not very enthusiastic regarding the 'brute force' which might be required.

Well brute force is just a saying. Nothing really happens stopping your booting process in the beginning by pressing the power button for 4-5 seconds.

Windows stays fine, after three times still Windows is so intelligent and active, to initiate the Win RE mode (Recovery or Rescue mode)

Bye, daddle

Re: Erazer P6689 - cannot boot from USB

jackwsm — Thu, 01 Oct 2020 05:46:39 GMT

When I started to use this PC I did not know which function key to use to access UEFI. I created a USB recovery stick which failed to boot, but booted on my friend's PC. I then discovered, thanks to Medion at Swindon, that f2 is used to get into UEFI since when the only change I have made is to disable the 'Fast boot'. I have created another USB recovery stick since disabling 'Fast Boot' but this also fails to boot.

Sadly I'm not too sure what you mean by 'Win RE mode', I guess it's something to do with recovery.

I realise that 'Brute Force' is a 'saying'. As for my hoping to have a USB recovery stick as well as a recovery Macrium image we have a saying 'belt and braces'. I'll make do with just the belt and hope I never need to use it.

I assume you are based in Germany. In 1961-64 I was based in Duisburg, 1972-3 in Wulfen. I still communicate with a family I first met in 1962.

Best regards

Jack

Re: Erazer P6689 - cannot boot from USB

daddle — Thu, 01 Oct 2020 12:21:27 GMT

@jackwsm

Nice to hear. I am from Düsseldorf area and have myself relatives in GB in Liverpool and in Leeds. Cousins in fact.

Your prob with the Windows USB-Stick: prepare yourself an empty USB Stick minimum 8 GB, and make use of the MediaCreationTool from Microsoft.

{ https://www.microsoft.com/de-de/software-download/windows10 }

I assume you have to google Win 10 Iso, to get the english Microsoft Page. The link I gave leads to the german page, which might not be reachable form a british IP adress.

This stick is bootable under all circumstances, you just can boot from it to check if it boots, and go to the repair section. You do not have to go to install Windows for that. Or leave it without doing anything. Just to check the boot process.

In the further procedure before th install section appears, you will come to the partitioning section; here you can delete or create partitions as you like. So with the by the Media Creation Tool made stick you can delete complete disks, partitions or USB sticks.

But if you download the ISO to the stick, it will be completely erased anyway.

So this stick works as your Windows recovery stick, and second you can use it as a Partitioning Manager.

One more thing: I do not have your PC nor do I know your UEFI settings.

In some UEFI Bios there is a setting to disable USB legacy mode, and the USB ports only will be detected after starting the OS, so what happens is your USB stick is not seen during Start Up, only after Windows is loaded.

You should check for this.

Best regards, daddle

Edit: Link to your instruction manual

Re: Erazer P6689 - cannot boot from USB

jackwsm — Thu, 01 Oct 2020 22:03:18 GMT

Hi daddle,

I have downloaded the English version of the Media creation tool and also have noted that 'Legacy USB Support' IS enabled. I guess this is correct as I am able to boot my USB stick containg recovery of Macrium Image software.

I have created a USB stick usng the media creation tool. This stick also fails to boot. It is not the only stick I have used for this purpose, but both fail to boot wheras booting worked OK on my friend's PC. The stick I have just created only takes up 4Gbyte of the disk whereas the ones I created using the recevery creation from Control Panel takes up 8.8 Gbyte. This is on account of it also copying 'settings' etc for THIS PC the smaller is used for W10 install on any PC.

You tell me that you don't have my PC or my UEFI settings. This PC was only introduced 27th August I believe. I suspect there are few owners as yet, perhaps I am the only owner, but if there are any others perhaps they haven't got around to creating recovery USB sticks yet, or even if they have they may not have tested them.

I could take photographs of the UEFI settings if you would like me to. Not sure if I can attach photos but what I could do is copy them from my camera into a Dropbox folder and copy the link onto a 'Reply' I will not be able to do this until later tomorrow.

Let me know if you would like me to do this

Regards

Jack

Re: Erazer P6689 - cannot boot from USB

daddle — Thu, 01 Oct 2020 22:56:28 GMT

@jackwsm

@jackwsm schrieb:
I have downloaded the English version of the Media creation tool
I have created a USB stick usng the media creation tool. This stick also fails to boot. It is not the only stick I have used for this purpose, but both fail to boot wheras booting worked OK on my friend's PC.

It is a miracle assuming the stick was created for the right version of Windows, says 32- or 64-bit.

To compare it here in the forum with a friends PC, on which the Stick is bootable is not worthwhile mentioning it.

Without having correct informations about the system this friends PC is running on, which version Windows,

Win7 or Win 8 until Win 10, it doesn't help to understand.

Maybe even the Multimedia Creation Tool is faulty, and isn't complete compatible with your PC (Proc, Chipset, etc), but on the other side it's well functioning with the setup of your friends PC.

Is this one still on Windows 7?

Well, I outlined the problems as far as I can think of, I am not further responsible for your problem. You should ask a moderator, e.g. @Gehringer , if Medion has some more background information. They keep a hotline, most people with problems phone with Medion Hotline, and never post anything here in the forum.

Best regards, daddle

Re: Erazer P6689 - cannot boot from USB

jackwsm — Fri, 02 Oct 2020 06:08:11 GMT

Hi daddle, I regret to say that I am unfamiliar with the protocol of the Forum. I will make an attempt to explain what is happening to the UK HQ of Medion at Swindon, fully expecting to be told to use the BIOS/UEFI to change the FIXED boot order. But just as a matter of interest I created another Macrium Reflect USB recovery stick using this PC. IT FAILED TO BOOT! From this I have concluded that any bootable USB stick I create using this PC will fail to boot on this PC, although its content will be readable. If you click this link you will see two pages showing the content of the USB which does boot and the latest, which does not. https://www.dropbox.com/s/yr3fabst25hsryp/Recovery%20USB.odt?dl=0

I am unable to see any reason why one should boot and the other fail unless there is a problem with the BIOS/UEFI

I am sorry to have taken up so much of your time on this matter and I am extremely grateful for the effort you have put in to solve my problem.

Regards

Jack

Re: Erazer P6689 - cannot boot from USB

daddle — Fri, 02 Oct 2020 08:16:24 GMT

@jackwsm

Hi, by mentioning the Medion Moderators name @Gehringer in my last post , he is already informed, and should answer here. But indeed it might not be sufficient, so may be you will have to contact MedionSupport to send your PC in for Checkup and Service.

@jackwsm schrieb:
Hi daddle, I regret to say that I am unfamiliar with the protocol of the Forum. I will make an attempt to explain what is happening to the UK HQ of Medion at Swindon, fully expecting to be told to use the BIOS/UEFI to change the FIXED boot order.

This I name a preconceived opinion. 😉 In fact calling during start with the F10 tab (on some machines it is the F8 Tab) the boot option menü on your screen, and make your selection there, overrides the Boot order settings in UEFI.

Second to take advantage of warranty has nothing to do with the forum protocol.

@jackwsm schrieb:
Having been told to change the 'FIXED' boot order in BIOS/EFI I was unsuccessful .....
The Macrium recovery stick I created long ago on a different PC

You didn't answer my question which Windows is installed on your friends PC?

Second, the Macrium Stick you said was created "long ago on a different PC" Which PC and which Windows was installed on this PC? Windows 10 or older?

But taking all together, in your place I would reinstall the original version and setup which came with PC and is saved in the recover folder.

Or in Windows you make use of the App Cyberlink Power Recover, or you press during start up immediately after the power button the F 11 button, and reinstall your system as it came from factory; important without saving DATA and Settings.

Save your Data before to an external disk, just your "documents" (papers, fotos,videos, music files) folder by folder. Then after Recover redownload the Media Creation Tool, make a new stick and test again.

I am a bit confused; you said your USB Stick only made use of 4 GB only, actually it should be nearly 5 GB.

Did you choose the right version, the 64-bit Windows??

regards, daddle

Re: Erazer P6689 - cannot boot from USB

Gehringer — Fri, 02 Oct 2020 10:08:43 GMT

Hi @jackwsm ,

I think @daddle was pointing you towards the right direction.

I would perform a backup from your data and then try to restore factory settings via F11 key as explained in the previous post.

If it does not work then I would recommend you to contact Medion Support team.

Regards,

Gehringer

Re: Erazer P6689 - cannot boot from USB

jackwsm — Fri, 02 Oct 2020 15:10:26 GMT

I've just spent considerable time creating a reply to daddle, just before posting it failed authentication. I'll paste what I composed in the hope thatyou might read it and also pass it on to him.

Hi daddle,

First let me tell you that I also have a message from Gehringer who has offerred suggestions.

I should like to now give a history of this problem thus far.

I have spoken to my friend who kindly tested the DVD I use for recovering the Macrium Image, the USB stick I use for for Macrium Recovery and the USB stick used for recovering Windows 10 which I created using the USB creation facilty which appears in Control Panel. This offers the option of backing up the system files by ticking a box and is probably the reason why the USB stick(s) I have been creating take up more space than the procedure you suggested I use.

My friend tells me that his PC runs Windows 10 version 2004. It is a PC he built himself using a GA78LMT-USB3 R2 motherboard with a 64 bit AMD PhenomX4 processor. Each of my bootable recovery devices successfully boot on his PC, but not mine at this time, but this situation improved once I had disabled the 'Fast Boot' option in UEFI/BIOS.

Even before I disabled the 'Fast Boot' option I was able to 'see' that the boot order was correct. With a bootable USB stick insered and a bootable DVD mounted in the drive I was able to see the LEDs on both of these devices flickering after executing a 'Restart'.

Please accept that using the UEFI/BIOS at the boot tab it clearly states the boot order is FIXED which to me means 'unchangeable'.

I then disabled 'Fast Boot' resulting in me being able to boot the Macrium Recovery USB stick which I believe was created in 2018 on the Windows 10 PC I was using at the time which has sadly broken down, and the reason I've bought the Medion PC, and the Macrium Recovery DVD. But it will NOT boot the W10 recovery sticks which I have recently created. I have also created a 'new' recovery USB stick for Macrium Reflect using this PC, but this fails to boot in the same way as the W10 recovery sticks. This I think proves that there is nothing wrong with the boot order.

Now you may be thinking why I'm bothering about this, I have the means of recovery using Macrium. I am old and may be considered cynical but I have developed my thinking on the lines that if something can go wrong it will go wrong. If my Macrium Reflect fails I SHOULD be able to recover using a W10 USB stick, but I can't, it won't boot.

So why is this? It boots some media, but not others. Might this be a problem with the UEFI/BIOS or might it be a problem with the software used to create USB sticks? Please bear in mind that the recently created Macrium Recovery stick, using Macrium sotware, fails to boot as does any W10 recovery USB stick. Perhaps, as two sticks created with differing software both fail, this might point to a UEFI/BIOS problem.

Disabling Fast Boot improved matters, but might it still be too fast?

The mother board is Medion B550A4-EM 1.0

The UEFI is American Megatrends Inc. 550A4WOX.105 11/13/2019

I have referred to the provided user manual regarding PowerRecover. I see I have the app available BUT this user manual seems to have been written for PCs using Windows 8. Do yoiu think it will be safe to use this in order to 'Create driver and tool rescue USB disk'? I don't have a USB disk suitable, perhaps the author means USB stick?

You suggest I should revert to the system as it came out of the factory which was W10 1909. Are you thinking on the lines that the Media Creation facility in the 1909 version could be different from what is now available in 2004? Remember tha Macrium Media Creation also build a USB stick which fails to boot.

You ask about the 4 Gbyte USB stick, all I recall is that it was greater than 4Gbyte, the stick I create from Control Panel uses 8.8Gbyte.

I realise that this PC, MD 34280 was only launched onto the market late in August. Unless I've bought a 'Lemon' I suspect there may be others out there with similar problems especially as they may not be aware of how to access UEFI/BIOS to change the 'Fast Boot' setting. Perhaps, like many PC and Laptop owners do, they think their PC will never go wrong. They may have created a USB recovery stick but whether they check it is another matter.

Re: Erazer P6689 - cannot boot from USB

daddle — Sat, 03 Oct 2020 08:13:31 GMT

@jackwsm

I am getting a bit fed up with your problem and the way you deal with it.

@jackwsm schrieb:
I've just spent considerable time creating a reply to daddle, just before posting it failed authentication.

This happens if you take too long to create your answer. Then the flaming red flag"Failure", comes up. You then just have to make use of your backward button in your browser, and your text will be restored, ready to go on with it for another period of time.

Or your text contains some HTML errors, which mostly will be automatically fixed so you just can repeat the "Send" command.

In your latest post you only repeat all the things you told already twice or three times before, and you do not answer all my questions That is annoying. Sounds a bit stubborn, sorry to say so.

@jackwsm schrieb:
Please accept that using the UEFI/BIOS at the boot tab it clearly states the boot order is FIXED which to me means 'unchangeable'.

No, it is different. Because you have only 1 (one) valid entry on the page Boot in UEFI, called "Window Boot Manager", you can not shift it.

With a bootable USB stick and the UEFI Boot Menu called with the F10 Tab onto the screen, your USB stick will be listed twice if it is UEFI bootable, with one time with the addendum UEFI, and the other time with the hardware name of the USB-stick

There in the 'Boot option menu' displayed on the screen, you can choose therein each of the listed hardware, but only the ones with the name Windows Boot Manager or the addendum UEFI will boot.

Did you check this? Did you try the F10 Tab at start?

I gave you considering your given MSN 10023662 in Post 12 a link to the manual for your PC. On page 38 is Power Recover explained. Indeed there is a print error, it should say Win 10 there.

But Power Recover does not function depending on what is written in the manual (which does not matter anyway), but because it restores the Image saved in the folder Recover on your disk on your PC for your model.

So please just do it.

If afterwards booting from a newly created USB stick (created with a newly downloaded MediaCreationTool)

works, then every thing will be OK. If not you still have full warranty on your PC to send it to Medion Support.

@jackwsm schrieb:
...USB stick used for recovering Windows 10 which I created using the USB creation facilty which appears in Control Panel. but I can't use , it won't boot.
This you tell us for the third or fourth time. I am old too, but still fit and have a goot memory. But if you persist any furthrer it is no fun anymore. Windows itself is a bit tricky with its recovery options.

In fact the only stick which interests and you should concentrate on ist the one you created with the Media CreationTool.
And you have one booting Macrium stick, to restore the Macrium-Image. So far so good.

Perhaps, as two sticks created with differing software both fail, this might point to a UEFI/BIOS problem.
No, it rather is a software or human problem!

Do you think it will be safe to use this in order to 'Create driver and tool rescue USB disk'?
It just saves drivers and Tools, it's normally not really worthwhile. OK, but I do not think this stick is meant to be a boot stick.

You suggest I should revert to the system as it came out of the factory which was W10 1909. Are you thinking on the lines that the Media Creation facility in the 1909 version could be different from what is now available in 2004?
Yes, and it is OK to test

regards , daddle

Re: Erazer P6689 - cannot boot from USB

jackwsm — Sat, 03 Oct 2020 07:30:32 GMT

Reply to daddle.

I’m so sorry I’m taking up so much of your time.

I’m also sorry I’m a slow typist. I’ve typed this reply as a text document which I will hopefully be able to paste into the reply field of the ‘community’ which will be faster.

I regret that I appear to be stubborn, it’s just that I am terrified of doing something wrong.

So now I will go back to my post 18 to check on the questions I raised and read the answers you have provided which I will then state what it appears you wish me to do and ask for confirmation.

1) You tell me that I must revert to version 1909 of Windows 10 by using the f11 key which will enable me to activate the Recovery Partition which is on my disk. Is this correct?

2) If so does this mean that my PC is not suitable for 2004 version and subsequent versions of Windows 10?

3) I understand that Microsoft insist on the latest version of Windows 10 being used, am I mistaken?

Shortly after my PC was delivered the ‘Update and Security’ section of ‘Settings’ suggested that version 2004 should be installed, presumably Microsoft have assessed my PC is suitable for 2004.

4) I only ask about this as reverting to version 1909 means quite a lot of work on my part, for instance I have to establish Firefox as my browser, ensure I have the passwords which have been saved to my current Firefox are available should they not be available in the new 1909.

I will need to install my Dropbox, my mail handler eM Client, Libre Office and various other apps.

Having done all that I then use the media creation tool you suggested to create another USB recovery disk which will take up 4-5 Gbyte rather than the media creation tool available via Control Panel. Then I should be able to boot this newly created USB stick having restarted with operation of the f10 key. Is this correct?

Regards

Jack

PS I've had a warning that my post was changed on account of invalid HTML was found. I've re-read the post and it seems that the removal of whatever it was has not made any significant change to my initial post. Post again and hope for the best.