topic Re: Firmware-Related Problem! in ERAZER Gaming

Firmware-Related Problem!

shakeeb_rao — Tue, 14 Oct 2025 16:38:22 GMT

With due respects, i updated my BIOS a couple of weeks ago. Everything was going smooth until i installed control center. I randomly opened Control Center and it got lagged. When i re-opened it, it messed with my EC firmware and now i am unable to charge my battery. I checked everything using multimeter and everything was within range of voltage for battery. I re-installed OS but still i could not eradicate control centre effects. I double-checked SMBus section and it reported some bugs. I tried re-flashing BIOS using your provided text document but now its not updating saying your up-tp-date. I used American Megatrends setup utility for UEFI shell but its not able to open the file because .rom file your support team provided is encrypted. i just want to flash EC firmware and thats last solution. Do help me, Thanks.

@Fishtown
@Major_ToM

laptop Details:

MD 61597

Erazer X15807

MSN 30027173

Re: Firmware-Related Problem!

Major_ToM — Wed, 15 Oct 2025 06:28:55 GMT

Hi @shakeeb_rao ,

for a better understanding we would like to know, which Bios version you did install and which is the ControlCenter you are currently running on the machine.

Cheers

Major ToM

Re: Firmware-Related Problem!

shakeeb_rao — Wed, 15 Oct 2025 23:25:31 GMT

I installed BIOS verison from 1.52 to 1.53 which is UEFI-based American Megatrends for motherboard medion GK5Cx. Control Center verison is 1.0.0.50 which is especially for ERAZER-built notebook models.

Embedded Controller Firmware Version: 2.9

Re: Firmware-Related Problem!

shakeeb_rao — Wed, 22 Oct 2025 15:13:36 GMT

Re: Firmware-Related Problem!

gasparex — Wed, 26 Nov 2025 23:58:09 GMT

I have similari error now you update ec and BIOS ? Can you tell me steps by step?