topic Re: WORST CUSTOMER SERVICE EVER - HELP WANTED in ERAZER Gaming

WORST CUSTOMER SERVICE EVER - HELP WANTED

evi — Thu, 16 Jan 2025 13:03:54 GMT

A customer has an Erazer Defender P10 with the MSN number missing.

The Medion sofware does not work at all, so we cannot find out what the MSN number was.

We have contacted customer support over 10 times now, but they keep giving us random part numbers.

It doesn't matter if you give them the serial, they can't seem te find anything at all.

Does anyone know how to continue? The customer invoice does not contain any information and the reseller also doesn't know.

Re: WORST CUSTOMER SERVICE EVER - HELP WANTED

RAZZ — Thu, 16 Jan 2025 16:01:39 GMT

Her are some UK P10 models and MSN's , searching with Defender P10 on the parts site shows different models available where you can search for spare parts

https://www.medion.com/medionserviceshop/en/search?text=Defender+P10

NB ERAZER DEFENDER P10 MD61873 UK REF

MSN: 300347

NB ERAZER DEFENDER P10 MD62298 UK

MSN: 30031912

Hope this helps

Thanks

Re: WORST CUSTOMER SERVICE EVER - HELP WANTED

evi — Thu, 16 Jan 2025 16:04:16 GMT

Hi Razz,

Thanks for your reply.

It is an AZERTY model originally, so made for Belgian consumers.

Re: WORST CUSTOMER SERVICE EVER - HELP WANTED

RAZZ — Thu, 16 Jan 2025 16:07:22 GMT

Here are some BE models

NB ERAZER DEFENDER P10 MD62203 BE

MSN: 30031482

NB ERAZER DEFENDER P10 MD62204 BE

MSN: 30031485

NB ERAZER DEFENDER P10 MD62255 BE

MSN: 30031738

NB ERAZER DEFENDER P10 MD62237 BE

MSN: 30031581

NB ERAZER DEFENDER P10 MD62203 BE REF

MSN: 30033262

Re: WORST CUSTOMER SERVICE EVER - HELP WANTED

Fishtown — Thu, 16 Jan 2025 17:33:29 GMT

hello @evi and welcome
try reading the MSN via the service app:

https://www.medion.com/gb/service/service-app

if that doesn't work, try using msinfo32:
Win+R key =

Enter msinfo32 there, then hopefully this will appear with the MSN number:

bye Fishtown

Re: WORST CUSTOMER SERVICE EVER - HELP WANTED

evi — Fri, 24 Jan 2025 08:52:53 GMT

Thank you for all the tips.

The BE MSN's all came back with the same, previously ordered part (40075753), which is wrong as there is a fingerprint cutout in the touchpad, which this model does not have.

The Medion Service app does not work, not even in a new Windows profile.

The MSInfo did not yield an MSN number sadly.

Some info from the MSInfo

Item Waarde
Naam van besturingssysteem Microsoft Windows 11 Home
Versie 10.0.22631 Build 22631
Andere beschrijving van besturingssysteem Niet beschikbaar
Leverancier van besturingssysteem Microsoft Corporation
Systeemnaam DESKTOP-KQD0AGC
Systeemfabrikant MEDION
Systeemmodel NH77Dx
Systeemtype x64-based PC
Systeem-SKU Not Applicable
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2601 MHz, 6 core('s), 12 logische processor(s)
BIOS-versie/datum INSYDE Corp. 1.07.05RME1, 29-8-2020
SMBIOS-versie 3.2
Versie van ingesloten controller 7.01
BIOS-modus UEFI
Basisbordfabrikant MEDION
Basisbordproduct NH77Dx
Basisbordversie 2.0

Maybe this will help. We have sent Medion an e-mail to see if they can repair the laptop, as we cannot order the right parts.

Sadly it has been over a week with no reply.