topic Re: Erazer E40 GPU failure (replacement board) ? in ERAZER Gaming

Erazer E40 GPU failure (replacement board) ?

Lucienn — Sat, 12 Oct 2024 15:34:53 GMT

Hi,

My erazer e40's (MSN30035598, bought it a bit over a year ago) gpu stopped working for some reason, it does not show up in windows' device manager, I tried DDU, I also tried a lpsci on a linux bootable drive, no results. What I haven't tried is a windows hard reset.
The laptop never had issues before but a few days ago it just wouldn't boot so I opened up, and pushed the battery plug into the motherboard as it seemed it came a bit loose. That did the trick, it booted again but now the fans won't stop spinning after shutting it down, they only stop when pressing the power button.

I took special care that the laptop did not overheat, it was not very dusty when I opened it and I bought a stand so it could cool better.
I also opened it up to add a 2TB nvme, but that was almost a year ago.

Re: Erazer E40 GPU failure (replacement board) ?

popus_czy_to_ty — Sun, 13 Oct 2024 17:22:09 GMT

medion laptops doesnt come with 2 year warranty?

Re: Erazer E40 GPU failure (replacement board) ?

Lucienn — Sun, 13 Oct 2024 17:36:06 GMT

It does but I opened it up and switched the ssd ?

Re: Erazer E40 GPU failure (replacement board) ?

popus_czy_to_ty — Mon, 14 Oct 2024 15:42:37 GMT

it doesnt break warranty rules, in any respectable manufacturer/brand.

Re: Erazer E40 GPU failure (replacement board) ?

Lucienn — Mon, 21 Oct 2024 13:33:54 GMT

Hi again, support said that they won't do it if it wasn't the original ssd inside

Re: Erazer E40 GPU failure (replacement board) ?

daddle — Mon, 21 Oct 2024 16:27:08 GMT

@Lucienn

That's for the testing they want to do. In the original configuration. So if you still have the original SSD put it in and all will be fine-

If you put in a second SSD for more storage, it will not cancel warranty, because thats what the MB was built for, which you bought and paidfor. . Incl. the right to extend memory, or put in a second SSD.

In which country do you live?

daddlle

Re: Erazer E40 GPU failure (replacement board) ?

Lucienn — Mon, 21 Oct 2024 17:15:23 GMT

Thanks for the response !

I live in France

The original ssd was lost to my messy brother

The new one is a 1tb crucial

Re: Erazer E40 GPU failure (replacement board) ?

daddle — Mon, 21 Oct 2024 17:31:06 GMT

@Lucienn

That's bad luck. In Germany I would argue, that exchanging the SSD for more storage capacity on the bootdrive happend long agoa nd it functioned afterwars ( if that's the truth) .

And putting a new drive in is part of the routine operatiosn which is basically allowed, eg for fitting in a second drive.

But first state the MSN Number of your laptop. It's on a sticker underneath.

daddle

Re: Erazer E40 GPU failure (replacement board) ?

Lucienn — Mon, 21 Oct 2024 17:42:55 GMT

The MSN is 30035598

I hope something can be done, this laptop is my main work station for uni, I need the GPU to run 3d modeling software

Re: Erazer E40 GPU failure (replacement board) ?

daddle — Mon, 21 Oct 2024 18:08:24 GMT

@Lucienn

Where ís the mounting place for the boot SSD? Did you have to take the GPU card out, to change the SSD?

Then it's a bit more difficult to claim your rights.

And please note, I am no Medion employee, but a user like you.

You have to argue with the Medion service center in France, or with the reseller where you bought your Laptop.

But first I would do a hard reset. Drivers are actaully on your drive you gave to your brother, but should be on the Medion service page as well. After checcking with Clevo home page, I will send you a PN (Medion mail) i Check your mail symbol.

daddle

Re: Erazer E40 GPU failure (replacement board) ?

Lucienn — Mon, 21 Oct 2024 18:26:54 GMT

I didn't have to touch the GPU at all, the ssd mounting space is clear of obstructions, just had to unscrew and rescrew the screw keeping it in place

For the drivers part, the laptop came without an os so I installed windows 11 and all the drivers were available on the medion website

I tried a clean windows 11 instalation today with no result and a lpsci on Linux just in case

Re: Erazer E40 GPU failure (replacement board) ?

daddle — Tue, 22 Oct 2024 07:22:07 GMT

@Lucienn

Ok, I still would reinstall Windows on the new disk. And take the drivers from the Service page

--> https://www.medion.com/fr/service/product-detail/30035598

@Lucienn schrieb:
I also opened it up to add a 2TB nvme, but that was almost a year ago.

Is this a second drive you added in the free sllot?

What does this mean --> "a lpsci on a linux bootable drive"?

Did you buy the E 40 with Medion, or another reselller?

Anyway, good luck 😉

daddle

Edit:

Sorry I just read that you tried to install Win 11 today, and it failed. Maybe the drive failed. A failing SSD makes often funny things.

Re: Erazer E40 GPU failure (replacement board) ?

Lucienn — Tue, 22 Oct 2024 07:53:43 GMT

what I meant by a lspci is that I used one of my ubuntu flash drives, booted on it and executed the command `lspci` in hopes that I'd see nvidia in the output, to no avail.

I tried a fresh windows 11 install using a newly created partition on the same ssd and no adapters other than the intel uhd popped up in the device manager, also tried installing the drivers I got from the laptop's Medion page but as expected it didn't find the gpu.

I bought the Crawler from CDiscount with a 100 bucks guaranty, they told me to they're just a reseller and I should deal with Medion.

Thank you for your commitment Daddle 😄

Re: Erazer E40 GPU failure (replacement board) ?

daddle — Tue, 22 Oct 2024 10:16:20 GMT

@Lucienn

Ah, sorry, I didn't switch my mind to Linux commands. But I am not firm in Linux anyway. 😣

daddle