topic Re: PC Erazer Beast X30 doesn't boot anymore in ERAZER Gaming

PC Erazer Beast X30 doesn't boot anymore

Welshcheese — Sat, 06 Apr 2024 13:02:52 GMT

My Erazer Beast X30 PC doesn't start anymore, I have been away for 3 days, which is the longest time it has not been used since purchase.

With the power supply plugged in the charge light does not light or flash

While I tap on the power button :

- The power led lights up white for 25 seconds
- No fan noise, nothing shown on the PC screen
- After 25 seconds the keyboard backlight turns on for 1 second then keyboard and power buton lights turn off automatically.

What I have tried:
Keeping the POWER button pressed for 30 seconds, but it doesn't help 😕

Pressing the power button once, and when the button light is white,
then pressing and holding the power buton, this just turns the light on the button off after about 13 seconds.

I have 2 power supplies and both have the same result, and both have 19.5v at the tip shown using a multimeter.

What can I do?

Thank you in advance for your help,

Nigel

Re: PC Erazer Beast X30 doesn't boot anymore

daddle — Sat, 06 Apr 2024 21:54:25 GMT

@Welshcheese

We just can guess. May be the charging socket or the DC wires have a loose contact, so the battery didn't get charged, and is completely discharged by now. The wire contact depends in which way the wire is bent. May be in the socket in another angle than holding it straight to measure. Both, wire. or socketfailure could cover the symptoms.

And why do you have two chargers ? Did you have had a problem with the first original charger before?

Cheers, daddle

Re: PC Erazer Beast X30 doesn't boot anymore

Welshcheese — Sun, 07 Apr 2024 08:43:48 GMT

@daddle thanks for the reply

I have 2 chargers, one in work and one at home, I retrieved the second one from work to make sure it wasn't the power supply and tested both with a multimeter. I think the chances of 2 power supplies blowing in 2 locations simultaneously is very slim.

The power socket and pin are solid on the mother board, it is ony 13 months old so will start a warranty return from where I purchased it. I was hoping someone might say something like "Hold power, fan boost button and F12" and something magical might happen. lol

Thanks

Re: PC Erazer Beast X30 doesn't boot anymore

daddle — Sun, 07 Apr 2024 09:02:54 GMT

@Welshcheese

I thought so. I just wanted to make sure about the voltage supply.

The one thing which you could still test is your boot SSD. Some SSD when defect produce a lot of unexplainable issues.

Did you try the discharching of residual capacity from the board?

--> https://community.medion.com/t5/Videoclips-Tips-Tricks-Tutorials/Tips-Device-isn-t-responding/ta-p/92923

daddle

Re: PC Erazer Beast X30 doesn't boot anymore

Welshcheese — Sun, 07 Apr 2024 09:23:23 GMT

@daddle

The battery is internal, and as I said it is still within guarantee/warranty so I will just report it to the shop where I purchased it tomorrow, rather than dismantle a £2500 laptop to check things. thanks

Re: PC Erazer Beast X30 doesn't boot anymore

daddle — Sun, 07 Apr 2024 11:41:14 GMT

@Welshcheese

Some Laptops have a service flap opening in the bottom, so you could reach the SSD from there to take it out, and check if the PC shows a screen then and you can get into Bios.

If yes, you could run the battery empty by keeping the display on until the PC switches off by itself

And do the discharging then. All peripheral connections including the charger unit must be disconnected.

I wouldn't take my laptop apart while it's still under warranty also.. But most laptops have a service hatch in the bottom to access the SSD and RAM.

And in some laptops you could get through this opening to the connecting plug between battery and mainboard to disconnect them.

This might save you weeks of repair work and the absence of your laptop.

daddle

Re: PC Erazer Beast X30 doesn't boot anymore

Welshcheese — Sun, 07 Apr 2024 20:02:31 GMT

@daddle

The laptop doesn't have a service hatch unfortunately, and doesn't turn on which is my key problem so no bios, no fans, no screen to leave on, it would take months for the battery to run down on its own, thanks for the help.

Re: PC Erazer Beast X30 doesn't boot anymore

Welshcheese — Sun, 07 Apr 2024 20:07:27 GMT

@daddle the underneath is a single piece of metal (this is one for sale on ebay)

Re: PC Erazer Beast X30 doesn't boot anymore

daddle — Sun, 07 Apr 2024 20:35:59 GMT

@Welshcheese

Ok I just wanted to give all the advice to find maybe a way of a rescue. I know that in the momentary state you can not enter Bios. It was just in case you could remove the SSD through a service opening, which could have lead to a normal boot in the event that the SSD was the cause of the problem.

So I do wish you success with solving the probs with your retailer. Let us know about the outcome.

Cheers, daddle

Re: PC Erazer Beast X30 doesn't boot anymore

Welshcheese — Sun, 07 Apr 2024 20:46:00 GMT

@daddle

The retailer explained that it is quicker to raise the service call with Medion, but my MSN does not exist according to the medion site so I cannot do this

Re: PC Erazer Beast X30 doesn't boot anymore

daddle — Sun, 07 Apr 2024 21:13:07 GMT

@Welshcheese

What a stupid mess is this now? How do you suddenly know on a sunday evening? Your picture will only be seen for other users tomorrow morning, after it is approved by a moderator.

But tell me where are you from? GB, or another country?

Depending in which country you are, guarantee procedures will be different.

Because i cannot see the picture yet, please state the MSN number ( 8 digits, beginníng with 300 .....) and the MD-number. Both should be seen on a sticker on the bottom of the case.

I am sure we can find it here.

daddle

Re: PC Erazer Beast X30 doesn't boot anymore

Welshcheese — Sun, 07 Apr 2024 21:54:24 GMT

@daddle

yes it is a mess, lol

I am in the UK, the details of my laptop are

NB ERAZER BEAST X30 MD62452 UK
MSN: 30033995

Re: PC Erazer Beast X30 doesn't boot anymore

daddle — Mon, 08 Apr 2024 14:18:41 GMT

@Welshcheese

I cannot find yout Laptop with this MSN or MD nummber either, nor on the service pages, nor inside the small medion database Superuser have access to.

So it seems that in the UK market Medion PCs have a different number range than in Germany.

It seems for guarantee service only your shop who sold this PC is responsible.

Was it your opinion to say it would be better to handel your guarantee matters with Medion directly? Or did you contact your shop on sunday

I do think first address concerning the guarantee of your Beast X30 in England normally is your dealer. But I am not sure about this.

I would be interested what has happened before the three days you have been away? Did you get a bios update?

Did the laptop stayed on while you were away? Or switched off but connected to the charger?

May be a short in your Home AC circuit happened inbetween, or a lightning bolt caused a voltage surge.

Did you contact inbetween and your reported to the shop where You purchased your Beast?

Cheers, daddle

@Major_ToM

~~Es sieht hier nach einem nicht so einfach zu lösendem Problem mit einem NB ERAZER BEAST X30 MD 62452 UK aus.~~
~~MSN: 30033995.~~

Diese Nummer finde ich nicht in unserem Intranet oder der Service Seite nicht. Wie könnte der User @Welshcheese weiter vorgehen, wenn sein Retailer ihm sagt er möge sich an Medion direkt wenden?

~~Siehst Du da eine Möglichkeit?~~

Hat sich geklärt! Danke für die Aufmerksamkeit, den Post zu lesen.

Gruß, daddle

Re: PC Erazer Beast X30 doesn't boot anymore

Welshcheese — Mon, 08 Apr 2024 11:57:16 GMT

Hi @daddle

I phoned Medion UK support today, and they are collecting the laptop tomorrow.

The shop where I purchased it were happy to deal with it, but this would mean sending it to them to send to Medion, and the return trip would be through them.

The said I will get it back sooner, if I deal with Medion directly.

The laptop was completely unplugged while I was away, so nothing was plugged in to the laptop to cause an issue.

Nothing updated, I just shut it down at night as I was leaving at 7am, unplugged everything and moved to a different room so not on display if anyone looked through the window.

Thanks again for all the help

Re: PC Erazer Beast X30 doesn't boot anymore

daddle — Mon, 08 Apr 2024 12:30:25 GMT

@Welshcheese

@Welshcheese schrieb:

Hi @daddle

I phoned Medion UK support today, and they are collecting the laptop tomorrow.

That's great. Congratulations.

I did remember another guarantee case, in which was said for those events Medion does not support in England, the local dealer alone was responsible.

But I guess with the high prized Erazer models, they have a different approach to it. Good for you.

May be my

Please let me know the outcome, rp. the reason for the breakdown.

Cheers, daddle

Re: PC Erazer Beast X30 doesn't boot anymore

Welshcheese — Sun, 14 Apr 2024 19:25:45 GMT

@daddle

They found the motherboard had failed, and did not have a spare, so they replaced the entire computer with a different one, and sent my drive back with it so I could recover my files

Re: PC Erazer Beast X30 doesn't boot anymore

daddle — Mon, 15 Apr 2024 11:10:11 GMT

@Welshcheese

Thanks for the feedback. That's good news.. Which model did you get in exchange?

daddle

Re: PC Erazer Beast X30 doesn't boot anymore

Welshcheese — Mon, 15 Apr 2024 11:11:23 GMT

Hi @daddle

It was replace with an X40 Beast

Re: PC Erazer Beast X30 doesn't boot anymore

Welshcheese — Mon, 15 Apr 2024 11:16:08 GMT

@daddle

I went from being sad to happy when I was offered a newer model to replace the older one.

Well done Medion, this is why I have been using you for the last 8 years.

Re: PC Erazer Beast X30 doesn't boot anymore

bw11195 — Mon, 19 Aug 2024 11:02:49 GMT

I understand you have solved the problem by sending the laptop to Medion, but I do wonder if it was caused by you setting the battery profile to Eco mode. Once shut down with eco mode switched on, the laptop will refuse to boot and will show only the power LED until it switches itself off.

For posterity reasons, here is how to resolve this issue (for people who know that they turned the eco battery profile on) without going to support;

Unplug laptop,

Open the bottom panel,

Unplug battery,

Remove battery by removing the 3 screws,

Unplug the CMOS battery (it is the twisted red and black cable),

Plug in mains power from your charger,

Your laptop should now boot, go into control centre and switch your battery profile to balanced,

Follow the above instructions in reverse to reassemble your laptop back to normal.

Please note that even using third party control center software (such as XMG) still causes this issue and thus I believe it is a BIOS issue but i have not installed a third party BIOS on my laptop to test.