topic Re: Windows activation failed after bios update in ERAZER Gaming

Windows activation failed after bios update

bogsbinny — Thu, 29 Jun 2023 19:56:07 GMT

I have a MD 34830 and I recently updated the bios to the one found here (if there is a newer version, please send me a copy). I also did a clean install of Windows11 and noticed it was not activating:

I tried the troubleshoot option and got this:

Gone ahead with "I recently changed hardware on this device" and it asked me for a Microsoft account, which I didn't have. After I made one and went through the steps, it just told me there is no activation code linked to that account (obviously since I never used a Microsoft account, just a local one) and I should buy one.

What can I do now?

Re: Windows activation failed after bios update

daddle — Fri, 30 Jun 2023 14:29:08 GMT

@bogsbinny

I would suggest you make use of the activation by phone. For this you should have if possible the old Windows key stored in UEFI . This shouldn't have been deleted by updating the Bios (UEFI).

Which biosfile did you use:

This one from the link by @MajorTom ?

Your PC is a ERAZER Engineer X10. The question arises if this is the right Bios.

Your MB is a GIGABYTE B660M DS3H AX DDR4

So you should ask @Major_ToM if this Bios fits the MB of your Engineer X 10 ( MSN 10024811 ?) as well.

At least it looks like it.

Did you change some hardware as well? This could be a reason.

Bye, daddle

Re: Windows activation failed after bios update

bogsbinny — Fri, 30 Jun 2023 16:37:59 GMT

Hello

I just got a new clean Win11 install and this is what the activation status is now:

If I go to troubleshoot and "I recently changed hardware on this device" it guides me through the same steps as before, with the same results.

@daddle

I have checked for the old key in the UEFI but there is nothing there, so a phone activation would probably do nothing. This is what I used:

The bios I used was that one linked by @Major_ToM . I figured since I have the same motherboard in my MD 34830, it would be no problem. And other than the activation issue, there is no problem.

As for hardware, I have recently added a new m.2 drive, as well as more ram and sata drives over the past year.

How should I get in touch with @Major_ToM ? Just send him a private message?

Thank you for your help!

Re: Windows activation failed after bios update

Fishtown — Fri, 30 Jun 2023 18:58:31 GMT

Hello @bogsbinny and welcome
try to read the key with a program, for example showkeyplus:

https://www.computerbild.de/download/ShowKeyPlus-18836381.html

bye Fishtown

Re: Windows activation failed after bios update

bogsbinny — Fri, 30 Jun 2023 19:33:12 GMT

Hello @Fishtown and thank you

I ran showkeyplus and this is what I got

As I suspected, no key.

Re: Windows activation failed after bios update

Fishtown — Fri, 30 Jun 2023 20:43:40 GMT

hello @bogsbinny , last try to read the OEM key
open the command prompt (cmd) as admin and enter "wmic path softwarelicensingservice get OA3xOriginalProductKey".

wmic path softwarelicensingservice get OA3xOriginalProductKey

bye Fishtown

Re: Windows activation failed after bios update

bogsbinny — Fri, 30 Jun 2023 20:59:55 GMT

@FishtownI tried that and it just returns: OA3xOriginalProductKey

Re: Windows activation failed after bios update

Luke — Mon, 03 Jul 2023 05:17:20 GMT

Hello @bogsbinny,

please make the visible product key unrecognisable and upload your screenshot again.

Thanks,

Luke

Re: Windows activation failed after bios update

Major_ToM — Mon, 03 Jul 2023 05:49:00 GMT

Hi @bogsbinny,

I guess we´re having a challenge here:
Like @daddle already mentioned you have been working with a DT PC with a built in Gigabyte B660M DS3H AX DDR4 1.0 AX201 mainboard an executed a bios update from a laptop from a completely different manufacturer.
If things don´t work out like described by @Fishtown I fear we have you open up a chargeable service case for your unit.

Regards,

Major ToM

Re: Windows activation failed after bios update

bogsbinny — Mon, 03 Jul 2023 11:23:15 GMT

Hello @Major_ToM

I had no clue that was for a laptop. I looked at the model of the motherboard and just thought it was another desktop with the same motherboard. Given that the bios update utility had no problem with it, I didn't even consider it would be an issue.

Running "wmic path softwarelicensingservice get OA3xOriginalProductKey" as @Fishtown said returns no key.

Is there a bios file available for my machine? Also what do you mean when you say chargeable service case?

Thank you for your help

Re: Windows activation failed after bios update

daddle — Mon, 03 Jul 2023 12:02:00 GMT

@Major_ToM @bogsbinny

Ich glaube da liegt ein Misssverständnis vor. Im Link von @bogsbinny gibt er den Link zwar zu einem Laptopthread an, allerdings wurde der Thread okkupiert.

In dem vorletztem Beitrag 7 dieses Laptopthreads fragte ein anderer User @AlphaBravo1 nach einen ´Bios für den ERAZER Engineer X10 (MD 34830) UK MSN: 1002 4811 mit der gleichen MD-Nummer wie ihn Bogsbinny hat. Für ihn und seinen Erazer hatte @Major_ToM das passende Bios verlinkt in Post 8:

--> https://community.medion.com/t5/ERAZER-Gaming/Updating-BIOS-ERAZER-Crawler-E25-MD-63930-And-RESIZE-BAR/m-p/151626/highlight/true#M2811

Den hat meinem Verständnís nach @bogsbinny benutzt.

Sorry, in English:

I think there is a misunderstanding. In the link from @bogsbinny he gives the link to a laptop thread, but this thread was occupied by another user @AlphaBravo1 within the last two posts 7 and 8.

In the second last post 7 of this laptop thread the other user @AlphaBravo1 asked for a 'bios for the ERAZER Engineer X10 (MD 34830) UK MSN: 1002 4811 (for the same PC MD 34830 as Bogsbinny owns)

For him (AlphaBravo1) and his Erazer Engineer X10 (MD 34830) UK MSN: 1002 4811 @Major_ToM had the appropriate bios linked in post 8 --> Bios 00_bios_ga_b660m_ds3h_ax. zip linked:

--> https://community.medion.com/t5/ERAZER-Gaming/Updating-BIOS-ERAZER-Crawler-E25-MD-63930-And-RESIZE-BAR/m-p/151626/highlight/true#M2811

I hope I got everything right.

Bye, daddle

Re: Windows activation failed after bios update

bogsbinny — Mon, 03 Jul 2023 12:11:48 GMT

Thank you @daddle for clearing that up. I was really confused at how a laptop could have the same motherboard as a desktop pc and have bios code that would run on it. I've just been trying to solve this for so long I am starting to lose track and doubt myself.

@Major_ToM, the bios file I installed is this one: https://cdn.medion.com/downloads/software/00_bios_ga_b660m_ds3h_ax.zip , from this post: https://community.medion.com/t5/ERAZER-Gaming/Updating-BIOS-ERAZER-Crawler-E25-MD-63930-And-RESIZE-BAR/m-p/151626#M2811 , as I mentioned at the start of the topic. This is the correct bios for my machine according to the forum post I got it from.

Re: Windows activation failed after bios update

Major_ToM — Mon, 03 Jul 2023 12:21:05 GMT

Hi @bogsbinny ,

thanks for the information. But in the end it does not change the fact, that you did not save the Prod key before flashing the unit. If the hints of Fishtown do not work, I unfortunately also don´t have an additional suggestion to recall the key.

Cheers

Major ToM

Re: Windows activation failed after bios update

bogsbinny — Mon, 03 Jul 2023 12:37:11 GMT

Hi@Major_ToM ,

Do you know if there's a way for Medion to provide me with another key? Or am I totally screwed and have to buy a Windows license?