Defender P10 - HDMI port broken

raegun7 — Wed, 03 May 2023 16:24:04 GMT

Hello,

We have a few P10s, one of the HDMI ports on the back is very loose feeling and has had issues.. I had a monitor plugged in, laptop saw it as connected and outputting, screen had no signal. When I unplugged the cable the laptop thought it was still connected to the monitor.. The USB-C works perfectly as well as the mini-display port, so I don't think its a broken graphics card.

I think at some point someone has probably stood on a cable that was plugged in or something similar and there's now a short circuit within the broken port.

Now, my question is, can the HDMI port be replaced without replacing the graphics card?

Laptop is:

Defender P10 - MD62298

MSN 30031912

TIA, James

Re: Defender P10 - HDMI port broken

EastClintwood — Tue, 09 May 2023 08:54:07 GMT

Hello @raegun7,

The laptop must be sent in so that the technician can see exactly what is defective and after that can an exact statement be made what needs to be replaced.
Contact the service department to organise the simplest repair procedure:

MEDION Service

Regards,
EastClintwood

topic Defender P10 - HDMI port broken in ERAZER Gaming

Defender P10 - HDMI port broken

Re: Defender P10 - HDMI port broken