topic Re: Replacement Keyboard for Erazer X7847 in ERAZER Gaming

Replacement Keyboard for Erazer X7847

natswright — Sat, 29 Jun 2019 14:45:45 GMT

The keyboard on my Erazer X7847 has stopped working, after a liquid spill. I've searched the internet for a replacement, but am unable to get one. Even Medion themselves said that they could not provide a replacement. Does anyone have any suggestions? I know that Clevo are the underlying manufactuer of Medion kit, but other than a few very expensive replacemts from china on ebay, it seems impossible to get a replacement

Re: Replacement Keyboard for Erazer X7847

Bodgekin — Tue, 02 Jul 2019 07:37:30 GMT

Hi @natswright,

I don't know any other sources I'm afraid, but perhaps an external keyboard could be a workaround if you can't find a replacement?

Re: Replacement Keyboard for Erazer X7847

TPFLegionaire — Tue, 02 Jul 2019 12:21:16 GMT

Hi @natswright

I had a look online and indeed some keyboard replacements are available on Ebay for around a 100 euros, you could consider sending it to Medion as an out of warranty repair to get a quote, it might not be too prohibitive and would carry a warranty on the repaired part.

Give our team a call to see what can be done.

I hope you find a fix or work around that works for you.

Re: Replacement Keyboard for Erazer X7847

natswright — Tue, 02 Jul 2019 13:54:02 GMT

Thanks guys, I just don't understand why I have to send the laptop away to have it assessed for such a simple ŕeplacement. The keyboard is a doddle to replace! Sending the laptop in will cost more than simply posting a keyboard out to me! I know the keyboard is faulty and will happily pay for a replacement!

Re: Replacement Keyboard for Erazer X7847

TPFLegionaire — Tue, 02 Jul 2019 14:51:06 GMT

Hi @natswright

I had a word with my colleagues at the repair centre , could you kindly PM me the MSN number of your machine, I will check with them and get back to you tomorrow as to what we could do to help you in your situation, no promises, I just want to give you a better understanding of your options and costs.

Thank you for your patience.

Re: Replacement Keyboard for Erazer X7847

natswright — Tue, 02 Jul 2019 16:19:13 GMT

Thank you, details are as follows

Eraser X7847 md60380

Msn 30021770

Part no. For k/b 6-80-P65S0-191-1

Re: Replacement Keyboard for Erazer X7847

daddle — Tue, 02 Jul 2019 17:09:12 GMT

@natswright

On this page --> https://www.medion.com/medionserviceshop/search?sbf=true&sfs=1&msn=30021770&catchword=&x=79&y=15

you find your keyboard. It seems to be sold out.

But you can ask for a replacement by touching the red button and sending a request.

regards, daddle

Re: Replacement Keyboard for Erazer X7847

TPFLegionaire — Wed, 03 Jul 2019 11:44:31 GMT

Hi @natswright

Thank you for communicating the MSN number, I have checked with my repair team in the UK and unfortunately this machine is end of life and they were unable to locate a spare keyboard in stock, this would make an out of warranty repair request moot.

@daddle sugestion is still a valid option as you never know they might find a part.

The other option is to monitor auction sites for that machine, you might find one for sale cheaply or for parts and salvage a keyboard.

I appreciate that this is not the answers you would have like to hear but is the best I can do at this moment in time. I wish you best of success securing a spare part in the near future.

Re: Replacement Keyboard for Erazer X7847

Fishtown — Sun, 07 Jul 2019 06:58:21 GMT

Moin @TPFLegionaire

just a thought, switch keyboard software, would that work ?

https://www.ebay.de/itm/Tastaturaufkleber-UK-Tastatur-Aufkleber-Notebook-Englisch-Keyboard-Sticker-Weis/273818472598?hash=item3fc0da5096:g:egsAAOSwgiRZu6MV

German Keyboard,Tastatur, beleuchtet, DE , MSN: 40061018

https://www.medion.com/medionserviceshop/search?msn=30021566

Tschüss Fishtown

Re: Replacement Keyboard for Erazer X7847

TPFLegionaire — Mon, 08 Jul 2019 07:04:34 GMT

@Fishtown

I like your thinking ! Wish I 'd thought of that myself but there you go, teamwork ! 😉

@natswright take a look at the solution proposed by @Fishtown above

A cursory glance in a search engine point out to some tutorials , so you know what you are doing before you spend your money.

Re: Replacement Keyboard for Erazer X7847

natswright — Sun, 14 Jul 2019 13:21:08 GMT

Thanks for the replys, I have found a possible replacement keyboard on ebay, but its the German layout. I contacted the seller and they told me that they ordered the Dutch (NL) layout keyboard. Now I have a friend that lives in the netherlands, who could order the keyboard for me, or I could get it sent here. All I know is that an ebay user ordered a keyboard very recently and that they are avalable, just with the ducth layout.

Re: Replacement Keyboard for Erazer X7847

natswright — Sun, 14 Jul 2019 13:37:24 GMT

@TPFLegionaire If I could grab your attention again, I sopke to somoner on ebay who said the Dutch keyboards were avalable.

This is the one for my computer - https://www.medion.com/medionserviceshop/search?msn=30021566

This is the person I found on ebay, the keyboard looks identical, but has a slightly different model number and is half the price! - https://www.medion.com/medionserviceshop/search?msn=30022684

Now I know that one is avalable, how do I go about ordering one and can you find out if the cheaper keyboard will work on my laptop.

Thanks

Natalie

Re: Replacement Keyboard for Erazer X7847

TPFLegionaire — Mon, 15 Jul 2019 07:24:11 GMT

@natswright

Hi

For ordering , on the medion site,just follow through on the serviceshop website, click on the link (in blue if available) , create an account when prompted if you haven't got one already and complete the purchase. this will obviously fit and be guaranteed.

Now , as regard to wether a keyboard for for an X7851 will fit your x7847 , I will need to check with my service team and get back to you. Hopefuly later today.

Re: Replacement Keyboard for Erazer X7847

TPFLegionaire — Mon, 15 Jul 2019 08:57:07 GMT

@natswright

I have now spoken to my service team, unfortunately without testing it they can't confirm it is going to work, there could be firmware issues even if it did fit. it wouldn't be supported.

I can't stop you trying it, espetialy if the ebay seller accept returns but I can't garantie it will work.
This is really your call.
Whatever you choose I hope it goes well.

Re: Replacement Keyboard for Erazer X7847

natswright — Fri, 19 Jul 2019 11:22:35 GMT

Great news is the keyboard from ebay, despite being for a slightly different model, works perfectly. Its a German layout, which takes a bit of getting user to, but as I can touch type, works ok for me. I may get sticker overlays and if it is possible at some point for medion to supply the correct keyboard that would be great. As I mentioned earlier, the ebay seller had actually bough a replacement keyboard from medion, so quite how he did this baffles me when I'm unable to buy one!! Anyway, the German layout keyboard works for now!

Re: Replacement Keyboard for Erazer X7847

aryaalin — Mon, 27 Apr 2020 09:33:22 GMT

Recently you can search for the purchase link of X7847 keyboard on Google, I hope it is still helpful to you. http://www.cdrtd.com/products/laptop-keyboard-for-medion-erazer-x7847-md60269-md60290-md60425-md60340-md60342-msn30021456-30021459-30022239-30021566-30021586-german-gr.html

Re: Replacement Keyboard for Erazer X7847

natswright — Mon, 27 Apr 2020 12:59:54 GMT

Thanks for the link, i've long since sold the Laptop, however I did manage to get a German keyboard!

Re: Replacement Keyboard for Erazer X7847

D3XT3R — Tue, 02 Jun 2020 20:43:38 GMT

Hi there Natswright,

I'm currently fixing a medion laptop for a friend and had to purchase a German layout keyboard.

However E=Space & Space=E, Z=Y & Y=Z, 3=W & W=3

Did you have any such issues? Really sucks that there are no available spares, and their back up

software is non existent, had to do a fresh install of Win 10 to an SSD and now I have to add drivers 😞

Re: Replacement Keyboard for Erazer X7847

natswright — Tue, 02 Jun 2020 21:48:31 GMT

I had no such issues, the keyboard worked just fine. The first time I connected it, the keys were a bit weird, but re-seating the cable sorted that out. Seems the ribbon cable is very sensitive to connecting, so worth time to check the connection is just right!

Re: Replacement Keyboard for Erazer X7847

D3XT3R — Wed, 03 Jun 2020 05:21:44 GMT

Thanks for the quick response. I'll give it another look