topic Re: Fans not working Correctly in ERAZER Gaming

Fans not working Correctly

NinoR — Thu, 13 Jan 2022 20:27:45 GMT

I downloaded the new Control Center for my Medion Erazer x25 beast, and now the fast are not working properly anymore. When I want to set my own graph for the CPU I can barely edit it and it starts off all over the place. When I don't set my own graph the fan speeds stay at idle (31%) and dont go up even if the cpu is 95 degrees celcius. Does anyone know what I have to do?

Re: Fans not working Correctly

Major_ToM — Fri, 14 Jan 2022 07:34:26 GMT

Hi @NinoR and welcome to the MEDION Community,

maybe it helps, if you (1st of all) describe which certain MEDION ERAZER Beast X25 model you own (pls name MD number or 8-digit MSN 300xxxxx, which is placed on a sticker on the bottom).
Afterwards tell us which OS and ControlCenter Service Version and ControlCenter UWP you currently have installed, or post a schreenshot, that shows this information.

Cheers

Major ToM
Further tip: To mention a Community user in such a way that he or she is notified when you reply, write an @ sign in front of the respective name. (z.B. @Major_Tom)

Re: Fans not working Correctly

NinoR_ — Sat, 15 Jan 2022 15:04:50 GMT

Hey @Major_ToM thanks for your reply,

Sorry that my response took so long but I was researching what my exact problem was. I also made a new community on my main Medion account, that is why my name is a bit different. Let me just tell you all the details:

BIOS: 1.26MED11

MSM: 30031235

CC: 3.33.19.0 (Even though I have installed it from the website and says 3.33.21.0 multible times)

OS: Windows 11 Pro

One day I started my pc and Turbo Mode was gone, I think this is because of an automatic bios update and I doubt turbo mode disappearing was meant to happen. Then I installed the new CC and its all messed up. The Fan Graphs are all over the place and I cant change them:

Then I noticed that also my GPU also doesn't go over 210 MHZ anymore, as seen in the first picture. I went from 300 fps to 15 in The Tenanats. I personally think I got an automatic BIOS update that wasn't meant for my laptop (Erazer x25 3070).

Nino

Re: Fans not working Correctly

gtsuit — Sat, 15 Jan 2022 19:56:57 GMT

Identical problem for me. It just started today.

Fans stuck on 31% and no turbo mode.

This is a UK 3080 Beast X25 with 5800H MSN 30031980

How do I solve this?

Re: Fans not working Correctly

gtsuit — Sat, 15 Jan 2022 19:22:44 GMT

And I didn't download a new control centre. It started happening without my changing one single thing.

I'm on control centre 3.33.4.0 and bios 1.26med11. Judging by the logs a new bios installed itself yesterday so it must be the bios.

Re: Fans not working Correctly

NinoR_ — Sat, 15 Jan 2022 19:28:52 GMT

@gtsuit quick question. Do you also have windows 11 installed? Or haven't you upgraded yet. I was considering switching to windows 10 again, because I thought windows 11 wasn't compatible and was causing the problem.

Re: Fans not working Correctly

gtsuit — Sat, 15 Jan 2022 19:30:21 GMT

No. Still on Windows 10.

Everything was absolutely fine until today so I assume it must be the new bios that has wrecked everything.

Re: Fans not working Correctly

NinoR_ — Sat, 15 Jan 2022 19:35:12 GMT

@gtsuit Alright that's good to know, thanks. You are the first person I've come across that has the same problem. I have tried installing an older BIOS version, but it instantly updates it to the new one once you restart your pc.

Re: Fans not working Correctly

gtsuit — Sat, 15 Jan 2022 23:10:21 GMT

Since I have some very pressing and very GPU heavy work to do I am not at all impressed that Medion can cripple my machine remotely without me being able to prevent it.

If this isn't sorted in the next few hours I will be very unhappy indeed. And on top of that the control center won't let me manually adjust any of the fan settings myself so this machine has effectively been rendered useless.

Re: Fans not working Correctly

NinoR_ — Sat, 15 Jan 2022 20:57:17 GMT

Yep same here. This is my main coding computer and it's useless since it overheats when I run a python script. The whole experience has been really frustrating and is costing me a lot of time

Re: Fans not working Correctly

gtsuit — Sun, 16 Jan 2022 00:41:03 GMT

Reinstalling the control centre with the latest version, though the version number seems to be unchanged, does get the fans above 31% for me, but now they vary between 50 and 56% and won't go below or above.

The button doesn't appear to change modes any more and I think it's stuck on Office, though the fans are audible.

I get the pop up that the mode has changed but the fan speed doesn't and it's still inadequate. I still can't manually set any fan speeds with the control centre.

Edit - Just wiped the entire computer and reinstalled Windows. Great.

Turbo mode is officially non existent. Back to 31% fans.

Re: Fans not working Correctly

Mauricee — Sun, 16 Jan 2022 18:43:08 GMT

Thank you for these promising solutions. I am also desperately looking for a solution for hours. Nothing works. The best, my fans hang at 30% and even the browser makes my laptop overheat.... cool.
Well, hopefully one of Medion has an idea how they can straighten out this crap.

Re: Fans not working Correctly

gtsuit — Sun, 16 Jan 2022 18:51:03 GMT

Since it's got to be BIOS I can't think of one single thing to do. Maybe a new control center would work, but none of the existing ones I've tried do any more and it's not as if they pump them out on a regular basis.

We're dependent on Medion issuing a BIOS update that doesn't turn their machines into junk.

Re: Fans not working Correctly

NinoR_ — Sun, 16 Jan 2022 18:50:10 GMT

I'm planning on calling their support number tomorrow. Has anyone already tried that?

Re: Fans not working Correctly

gtsuit — Sun, 16 Jan 2022 18:51:59 GMT

I've already emailed them. Maybe there's something straightforward that they can do.

Re: Fans not working Correctly

Mauricee — Sun, 16 Jan 2022 18:56:58 GMT

no, not yet. was hoping it was a minor problem and the community already had a solution. Well. i'll call tomorrow too. the more the merrier. let's put some pressure on it. i didn't buy this laptop just for fun in the first place. i'm also pretty dependent on its performance.

Re: Fans not working Correctly

Major_ToM — Mon, 17 Jan 2022 09:44:40 GMT

Hi @NinoR_ @Mauricee @gtsuit ,

thanks for your feedback, did you take notice of this recent FAQ ?

This is a SW related issue, but we´re working on it.

Cheers

Major ToM

Re: Fans not working Correctly

Mauricee — Mon, 17 Jan 2022 10:08:43 GMT

Hi Tom, yes, I have already tried that. Unfortunately, in the end, the missing functions were still not there.

I am glad to hear that you are trying to fix this problem.
Greetings.

Re: Fans not working Correctly

NinoR_ — Mon, 17 Jan 2022 11:26:27 GMT

@Major_ToM Yeah I have tried that two times in total and both times it didn’t cause a change

Re: Fans not working Correctly

gtsuit — Mon, 17 Jan 2022 13:32:43 GMT

Medion service replied to my email telling me to send the machine in without acknowledging the actual problem.

Since this is clearly a clash between the BIOS update and the control centre I don't see what possible use sending it in would do. Unless they like keeping updates on the premises.