topic Display and USB not working. in ERAZER Gaming

Display and USB not working.

Shal3R — Fri, 03 Sep 2021 11:36:45 GMT

Hi.

My Erazer x10 MD35036 just stoped working

It can be turned on but no signal to DP and us - Outputs not working.

Previously pc was crashing a lot by no-reason. Any ideas ?

Re: Display and USB not working.

Fishtown — Fri, 03 Sep 2021 22:01:14 GMT

Hi @Shal3R,

you asked for an update: https://community.medion.com/t5/ERAZER-Gaming/Erazer-x10-BIOS-update/m-p/119099

do you know this contribution and does it bring you further?

https://community.medion.com/t5/kb/en/ta-p/121863

bye Fishtown

Re: Display and USB not working.

Shal3R — Sat, 04 Sep 2021 04:11:50 GMT

Thanks for answer.

How can i update bios if there is no signal from gpu and usb ports not working

PC turns on normaly but no signal from gpu un usb ports.

Re: Display and USB not working.

Fishtown — Sat, 04 Sep 2021 05:56:23 GMT

Good Morning @Shal3R

did you change anything in the software or hardware beforehand?

check all plugs whether they are correctly seated.

Check that the graphics card is inserted correctly.

If you take these out, do you still have an HDMI port on the motherboard that you could use?

bye Fishtown

Re: Display and USB not working.

Shal3R — Sat, 04 Sep 2021 10:39:15 GMT

No modifications have been made it's in factory shape. It just simply stopped working. Pc turns on but no signal to gpu and usb but all fans spins.

But earlier i noticed that PSU did a terrable noise when playing some heavy games. And it really was very loud.

Could it be a dying PSU ?

the pc is only 3 mobths old

Re: Display and USB not working.

daddle — Sat, 04 Sep 2021 15:01:59 GMT

@Shal3R

You could measure if there is Power Output from ýour PSU on the 5 and 12 V line. If your fans spin (in the PSU as well), then it is not completely dead.

Try if your PC starts up with the F11 key pressed and holded down. If the PowerRecover menü appears, there is some boot troublewith your SSD.

Leave the PowerRecover menü by marking the Reboot tab, some PCs start booting Windows again.

And try a discharge of residual charge --> https://community.medion.com/t5/Videoclips-Tips-Tricks-Tutorials/Tips-Device-isn-t-responding/ta-p/92923

Cheers, daddle

Re: Display and USB not working.

Shal3R — Sat, 04 Sep 2021 15:45:28 GMT

PC just booted up with no problems after i left it unpluged for couple of hours. Could it be PSU ?

WILL try update bios

Re: Display and USB not working.

daddle — Sat, 04 Sep 2021 17:30:17 GMT

@Shal3R

Happy to have helped you.

But in the german part of the community, there is a long thread about freezes and irrational behaviour of the Erazer Engineer X10 serie. You have got an Erazer Engineer X10 ?

Please post your MSN number. It's underneath on the bottom of the housing.

Is it MSN 10024042? Then yoiu gan make use of Bios V. 021.

Here you can Download the 021 Bios and th EC flash part . Read th e english flash instruction first.

Then unzip the bios_b560h6-em_v21.zip into a separate folder!

First you flash Part 1, the Bios.

Then reboot, and Part 2, the EC flashen.

After the EC flash, keep the PC off for at least 3 Minutes, then you can boot again.

Cheers, daddle

Re: Display and USB not working.

Shal3R — Sat, 04 Sep 2021 17:37:41 GMT

Yes i have MSN 10024042.

I will do an update today and i hope it will fix that issue. But i have new PSU aswell to replace in case there will be no signal again.

Re: Display and USB not working.

Shal3R — Sun, 05 Sep 2021 08:48:19 GMT

Im not able to update bios cuz when i start my pc it goes black shortly after it's booted up. And no signal again.

Re: Display and USB not working.

Fishtown — Sun, 05 Sep 2021 14:59:23 GMT

Hi @Shal3R

I would not update the BIOS before the computer is not working properly.

the risk that something goes wrong with the update is far too great.

first it has to run properly again.

You have in another post (date 06.2021) written that the computer is new. It would be better if you send it in because it obviously has a possible hardware problem.

bye Fishtown