topic Re: Ethernet not working in Network / Storage

Ethernet not working

Guacanoele — Tue, 17 May 2022 09:35:21 GMT

Never used ethernet for two years, decided to try today.

It will not connect, will not override wifi.

Checked everything is working, my other laptop will connect automatically.

Looked on internet but have no idea.

Help??!!

Re: Ethernet not working

mats749 — Wed, 18 May 2022 10:09:24 GMT

Hi @Guacanoele

Welcome to the community! 🙂

Need some more details of the computer, do you have the MSN number ?

Thanks

Mats749

Re: Ethernet not working

Guacanoele — Thu, 19 May 2022 06:19:01 GMT

30027144

Re: Ethernet not working

mats749 — Thu, 19 May 2022 07:22:16 GMT

Thanks @Guacanoele

Assuming that the Wi-Fi is fine, I’d recommend updating the LAN drivers first. Instructions can be found here

Thanks

Mats749

Re: Ethernet not working

Guacanoele — Thu, 19 May 2022 07:57:20 GMT

Did that and reset network already

Re: Ethernet not working

mats749 — Thu, 19 May 2022 08:45:25 GMT

Do you have any link lights on the port?

What other troubleshooting have you completed?

Thanks

Mats749

Re: Ethernet not working

Guacanoele — Thu, 19 May 2022 12:19:59 GMT

Yes switch has lights on. Cable fine, it works on my other laptop. Did internet connection trouble shooter, it said cable is not in properly or is broken, which is not true because it works on other laptop. Also been into device manager, it states it is working properly. So I'm at a loss??!!

Re: Ethernet not working

mats749 — Thu, 19 May 2022 17:36:57 GMT

@Guacanoele

Have you checked windows is not trying to disable the LAN adapter to save power?

You should be able to find this out by right clicking the LAN driver> Properties>Power Management

Thanks

Mats749

Re: Ethernet not working

Guacanoele — Thu, 19 May 2022 18:27:07 GMT

So that was ticked in properties, so I unticked it thinking that it!

But no.

So when I plug the ethernet cable into the switch, no light.

When I plug the cable into my work laptop, light comes on, work laptop switches to ethernet from wifi.

Unplug the cable and plug it into home laptop and light goes off, laptop says again is cable in or broken.

It is as if the socket ton the back of the laptop is dead, I cant think what other options it could be?