topic Re: Keyboard problem S4403 in Notebook / Netbook

Keyboard problem S4403

AndrewP — Fri, 12 Feb 2021 14:47:20 GMT

I have a problem with my keyboard and hope someone can help.

Recently I had an update to my VPN fail. The installer automatically rolled back the installation, but this did not complete correctly and, after rebooting twice I noticed various problems with my notebook. I have succeeded in resetting the icon spacing on the task bar and the line spacing in File browser, but I have a problem with the keyboard occasionally repeating characters as I type. Usually it only repeats one character but occasionally it will repeat the last two characters so that for example "the" comes out as "ththe". I know my typing is not perfect but this is much more frequent that before and I never repeated two characters like this.

I have tried changing the repeat key delay setting in Windows but it does ntoto help. [I left ntoto in as an example that just happened, I mistyped not as nto (a common mistake for me😁) but it came out as ntoto].

Does anyone have any ideas?

Thanks!

S4403 - MD 61325, Windows 10 Home v20H2, build 19042.804, Windows Feature Experience Pack 120.2212.551.0

Re: Keyboard problem S4403

Gehringer — Fri, 12 Feb 2021 15:07:31 GMT

Hi @AndrewP ,

have you tried to factory settings reset it?

If you are willing to do that, please remember to back up your data first and be sure you can recover and regain access to your apps and accounts.

Regards,

Gehringer

Re: Keyboard problem S4403

AndrewP — Fri, 12 Feb 2021 15:13:24 GMT

Hi @Gehringer,

I have not tried that, I was hoping for a less drastic solution. My data is safe (I back up over my home network) but restoring all the apps and accounts would take a lot of time.

If I don't find a simpler solution I may have to do this.

Thanks.

Re: Keyboard problem S4403

toryglen — Fri, 19 Feb 2021 17:04:53 GMT

I had an issue with the taskbar too.

The spacing between the icons was noticeable.

I did a system reset which solved that part.

But my other issue, was the typing.

Regardless where I typed, a word document, or online,

I keep getting repeated letters or characters.

I have a Medion Notebook (Laptop) S4402 MD63410. Windows 10 Home.

Bought August 2019, so still within the 3 year warranty

I contacted Microsoft. They asked me to connect and external keyboard

That seemed to work without issue.

I don't know if this is a Software or Hardware problem.

I changed the setting to reduce the repeat character function, but no joy.

Let me know if you get this resolved.

I will do like-wise.

In the meantime I trying to relay this issue via Medion Services.

Re: Keyboard problem S4403

AndrewP — Fri, 19 Feb 2021 18:06:50 GMT

@toryglenI will let you know if I find any solution. We seem to have exactly the same problem.

Did you have problems with the line spacing in Windows file explorer?

Re: Keyboard problem S4403

toryglen — Sat, 20 Feb 2021 10:38:13 GMT

Yes.

When on thinking back I had that noticeable issue too.

As you say, opening a window which displayed the contents, the spacing was increased.

The only thing I did prior to all of this was download iTunes.

I have since deleted that, which makes no difference to my typing.

I have had a look at the "nuts and bolts" under keyboard devices:

I notice that there are two (drivers) with the same description.

I am hesitant of deleting one over the other.

(I'm guessing one may be interfering with the other, but that is just a guess)

They both register the same information, apart from their descriptions:

"on Converted Portable Device Control device"

"on Intel(R) HID event Filter"

I hope the screenshots show below.

I am every so tempted to uninstall then re-install.

But I am wary.

Re: Keyboard problem S4403

daddle — Sat, 20 Feb 2021 12:17:14 GMT

@toryglen

The problem is often related to wrong Version of the Hid Event Filter. It should be V. ...384 or newer.

regards, daddle

Re: Keyboard problem S4403

toryglen — Sat, 20 Feb 2021 13:32:15 GMT

Does this help resolve the typing issues?

If so:

Where and how do I download this "Hid Event Filter" version 384.

Re: Keyboard problem S4403

daddle — Sat, 20 Feb 2021 13:48:14 GMT

@toryglen

Here: ---> https://www.catalog.update.microsoft.com/Search.aspx?q=intel+hid+event+filter

You must actualize the page, and look for Version 2.2.1.384.

If it cures all your problems I can not say; but it doesn't harm either.

daddle

Re: Keyboard problem S4403

AndrewP — Sat, 20 Feb 2021 14:13:00 GMT

@toryglenthe problem with the line spacing and icon spacing is from the settings for the touch screen. Go to Settings, System then select Tablet on the left and Change additional tablet settings on the right. In the additional settings switch off the options under When I'm not using tablet mode. This worked for me.

I got this from a Microsoft forum thread.

Re: Keyboard problem S4403

toryglen — Sat, 20 Feb 2021 14:38:52 GMT

Thank you for that extra insight.

I'm still not having any luck with the typing issue.

I have inadvertly deleted one of the keyboard driver - needless to say this never solved anything.

Re: Keyboard problem S4403

AndrewP — Sat, 20 Feb 2021 15:12:37 GMT

@daddlethanks for the suggestion. I have found and downloaded version 2.2.1.384 but I am afraid I don't know how to install this. Can you please instruct me?

I can find two folders C:\Windows\System32\DriverStore\ hideventfilter.inf_amd64_xxxx.. containing the three files I just downloaded, but also containing another file with the extension .PNF that is not in the download. I note that the newer of these folders is dated 2021-02-01 which would coincide with when the problems started.

Thanks for the help.

Re: Keyboard problem S4403

daddle — Sat, 20 Feb 2021 16:47:27 GMT

@AndrewP

You have to install via the device manager --> Update driver

Or it reads the data from the cab file, or you first have to decompress it eg with 7zip.

daddle

Re: Keyboard problem S4403

AndrewP — Sat, 20 Feb 2021 22:43:27 GMT

@daddle @toryglen When I try to update the driver it tells me that the latest driver is installed. I have now rolled back the driver to the previous version, 2.2.1.383, and so far this seems to be working. (No double letters in typing this reply!)

Thank you.

Re: Keyboard problem S4403

toryglen — Sun, 21 Feb 2021 10:11:02 GMT

Glad it has worked out for you.

I am still having issue.

Even tried an uninstall.

But no joy.

I don't have the option of roll back.

Looks like I will have to try a complete reinstall from scratch,

and re-install all my apps.

Long day ahead.

Thanks for keeping me informed

Re: Keyboard problem S4403

AndrewP — Sun, 21 Feb 2021 11:54:33 GMT

@toryglen sorry to hear you still have problems. Perhaps you can download and install the 2.2.1.383 driver from the site daddle gave? If you click on Last Updated it is near the bottom of the first page.

Re: Keyboard problem S4403

toryglen — Sun, 21 Feb 2021 13:31:42 GMT

Unfortunately I’ve started from scratch. (Recovery USB)

If I encounter problems (hopefully not),

Thank you for helping me out.

I will come back when I am up and running again

Re: Keyboard problem S4403

toryglen — Tue, 23 Feb 2021 16:52:45 GMT

I am still having issues with this (double letter) typing.

I started from scratch, did a full recovery - now just a basic pc.

I tried installing 2.2.1.383 drive, to over ride 2.2.1.384,

The strange thing is the zip file may say 2.2.1.383,

but the actual driver version that is extracted is 1.1.1.318 (Intel(R) HID Event Filter)

Even with this, I am still double typing letters, even when I am precise with my typing.

it even occurs when I go the the command prompt!

is your laptop typing okay.

Re: Keyboard problem S4403

AndrewP — Tue, 23 Feb 2021 20:39:26 GMT

@toryglen

Mine is working normally now. I have not noticed any other problems.

When I go to device manager and check the driver version it shows 2.2.1.383, dated 2020-08-10.

Re: Keyboard problem S4403

toryglen — Tue, 23 Feb 2021 20:45:00 GMT

Thanks for replying

Can you tell where you downloaded from?

I tried two separate sites, claiming 2.2.1.383,

but when checked after unzipping, I’ve only got 1.1.1.318.

I appreciate any response, in advance.