topic Re: Problems found "'Intel(R) Wireless -AC 9560 adapter is experiencing driver-or hardware rela in Notebook / Netbook

Problems found "'Intel(R) Wireless -AC 9560 adapter is experiencing driver-or hardware related probl

Fitchboy — Thu, 12 Dec 2019 18:32:25 GMT

MEDION AKOYA P6645 (MD 61361) UK

Guys, have had the above laptop for a month or so without issue. Last day or so been getting the error above and laptop won’t connect to WIFI.
have tried various suggestions from rebooting via bios, to uninstalling from device manager. Some worked for longer than others but issue is still occurring.
Anyone any ideas? Bearing in mind I’m not very techy?

Re: Problems found "'Intel(R) Wireless -AC 9560 adapter is experiencing driver-or hardware rela

Gehringer — Mon, 16 Dec 2019 12:56:57 GMT

Hi @Fitchboy ,

it would be a good start to have the MSN number of your product, which is an eight-digits number printed in the label with the medion logo on it.

Also, what have you already tried and what has worked?

Regards,

Gehringer

Re: Problems found "'Intel(R) Wireless -AC 9560 adapter is experiencing driver-or hardware rela

Fitchboy — Mon, 16 Dec 2019 16:02:49 GMT

Laptop has now totally failed. So waiting for MEDION or ebuyer to get back to me regarding return/repair.

Re: Problems found "'Intel(R) Wireless -AC 9560 adapter is experiencing driver-or hardware rela

Gehringer — Mon, 16 Dec 2019 16:08:50 GMT

Hi @Fitchboy ,

so I am assuming you've contacted them already, right?

Regards,

Gehringer

Re: Problems found "'Intel(R) Wireless -AC 9560 adapter is experiencing driver-or hardware rela

Fitchboy — Mon, 16 Dec 2019 16:11:17 GMT

Emailed both

Re: Problems found "'Intel(R) Wireless -AC 9560 adapter is experiencing driver-or hardware rela

Gehringer — Mon, 16 Dec 2019 16:20:18 GMT

Great @Fitchboy ,

so I am closing this thread because your case has already been escalated.

Regards,

Gehringer