topic Re: Erazer X7851 in Notebook / Netbook

Erazer X7851

WhateverOverIt — Sat, 12 Aug 2023 13:33:58 GMT

I appear to have suddenly lost the control centre that allows me to change the keyboard backlight and it has reverted to blue.

It's not the first time this has happened and on previous occassions I've managed to fix it after spending way too long googling and trying everything. This time though I cannot figure it out.

I downloaded the correct control centre (I think) but still nothing works and the control centre doesn't even show as installed.

I'm seriously pulling my hair out here, can someone please help?

Thank you

Re: Erazer X7851

Fishtown — Sat, 12 Aug 2023 19:24:54 GMT

Hello @WhateverOverIt and welcome
did you uninstall the old control center first?
which version did you reinstall? the version of drive d :/recover or from the medion service page:

https://www.medion.com/gb/service/product-detail/30025239
download/extract the zip file and install.

bye Fishtown

Re: Erazer X7851

WhateverOverIt — Sun, 13 Aug 2023 12:46:42 GMT

Thank you so much for responding Fishtown.

At the risk of sounding like a complete muppet I'm going to be completely honest. I have downloaded so many different things now I don't know what I've done.

I found something on this forum that told someone else to reinstall from the drivers. I followed what they did but the only control centre showing did not say Erazer control centre.

I do believe I've downloaded zip files and the one from that link in your initial response. Should I try again?

Re: Erazer X7851

WhateverOverIt — Sun, 13 Aug 2023 13:00:17 GMT

So I just downloaded the zip file from your link and installed it.

Laptop was restarted, Should I now have a way to access it because I'm seeing nothing.

Thanks again

Re: Erazer X7851

Fishtown — Sun, 13 Aug 2023 15:52:36 GMT

hello @WhateverOverIt

if everything went well you should be able to open the control center with Fn+ESC.

bye Fishtown

Re: Erazer X7851

WhateverOverIt — Sun, 13 Aug 2023 16:09:06 GMT

Sadly that would make life too easy. I've tried fn+esc but nothing happens.

I uninstalled the control centre and reinstalled the correct one - nothing.

I truly am at a loss and previous times I suspect it was a fluke that I managed to get it back. I don't even know what made it stop working in the first place.

Absolutely doing my nut in now

Thank you for any advice you can offer

Re: Erazer X7851

WhateverOverIt — Sun, 13 Aug 2023 16:12:09 GMT

I also don't have that icon to click in the taskbar - or anywhere.

Re: Erazer X7851

Fishtown — Sun, 13 Aug 2023 17:25:08 GMT

hello @WhateverOverIt ,

just to be sure:

did you extract the folder before the installation? that's important, that's the only way it works properly

bye Fishtown

Re: Erazer X7851

WhateverOverIt — Sun, 13 Aug 2023 17:28:27 GMT

Hi Fishtown.

Yes, i extracted all. I then clicked the setup application in the 2nd folder? there were 2 folders but the 3nd one seemed to be a newer application.

I've still got nothing.

Re: Erazer X7851

Fishtown — Sun, 13 Aug 2023 18:00:58 GMT

Hi @WhateverOverIt

sorry for asking again, but did you take the right folder (file folder)?

there the cc comes first.

bye Fishtown

can you find the control center in the control panel under installed programs?

Re: Erazer X7851

WhateverOverIt — Mon, 14 Aug 2023 15:38:09 GMT

Thank you for hanging on in there with me.

So yes, I extracted all and used setup from those files.

I will send screenshots. I just did an uninstall and reinstalled - still nothing. I'm not sure where to find installed programs but control centre is given as an option to uninstall if that helps.

I'm utterly lost as to what is wrong.

Re: Erazer X7851

WhateverOverIt — Wed, 16 Aug 2023 19:28:22 GMT

Hi Fishtown

Just wondering if you could offer any further thoughts or advice?

Thank you

Re: Erazer X7851

Fishtown — Thu, 17 Aug 2023 20:29:55 GMT

Hello @WhateverOverIt
Unfortunately, I don't know why the control center can't be switched on either.
In the worst case, you should back up your personal data and restore drive c : to the delivery state and reinstall the operating system with the drivers and CC from drive d : without having an internet connection. it could be that a windows update is causing the problems and that's why the CC doesn't show up.

bye Fishtown

Re: Erazer X7851

ice-JAck — Thu, 19 Dec 2024 06:47:13 GMT

Hi,

I have had the same issue for years, and I still do. Hopefully, with the right support, it will be fixed.