topic medion akoya s15449 bsod in Notebook / Netbook

medion akoya s15449 bsod

melinxadri — Sat, 08 Jan 2022 18:26:03 GMT

I have bsod every time I play some games, and sometimes are random. Some of the codes of the bsod are: kmode exception not handled Netwtw04.sys, KERNAL_SECURITY_CHECK_FAILURE, SYSTEM_SERVICE_EXCEPTION or DRIVER_IRQL_NOT_LESS_OR_EQUAL.

I have all drivers updated from the oficial websites and W10 updated too

msn: 30030324

Re: medion akoya s15449 bsod

Major_ToM — Thu, 03 Feb 2022 13:08:22 GMT

Hi @melinxadri ,

if you´re still confronted with those reebots,you should check
a) your current Bios version and update it via Windows Update
b) check, if the MEDION Service App delivers any hint on a hardware error

Cheers

Major ToM

Re: medion akoya s15449 bsod

melinxadri — Thu, 17 Feb 2022 12:26:43 GMT

Hi @Major_ToM ,

I checked with widows update and its all updated, I used the repair windows tool and it cotinued rebooting with blue screens,

I made a diagnosis with the Medion service app and it doesn't show any error, but when I check the graphics card it never finish, I have the last driver installed from the amd software and I tried with the ones that the product page recomends but it keeps rebooting.

Thanks for the reply

Re: medion akoya s15449 bsod

Major_ToM — Thu, 17 Feb 2022 13:37:45 GMT

Hi @melinxadri and thank you for your reply.

Could you please chek and report us,which graphic driver versions and which BIOS (current V 2.13) you have installed on your machine?
This could give us a hint, in which direction we´ve to look at.

Cheers

Major ToM

Re: medion akoya s15449 bsod

melinxadri — Fri, 25 Feb 2022 09:50:00 GMT

Hi @Major_ToM

This is the bios info and the graphics version is the 21.10.2 downloaded from the radeon software

Re: medion akoya s15449 bsod

Major_ToM — Tue, 01 Mar 2022 07:24:50 GMT

Hi @melinxadri ,

first of all ther has been some irritation due to the fact, that you headlined your post with the product naming S15449, which is by far a different laptop as the E15303, you´re actually working with.
I checked Bios & EC Bios versions and both of them are up to date, so what you can do now is performing a clean installation with the support of the Microsoft Media Creation Tool,which can bei downloaded here.

Download the software, create an bootable USB stick, perform the Windows installation and I guess, that should work out. You also can feel free to read our appropriate FAQ, to answer somedriver related questions.

Cheers

Major ToiM

Re: medion akoya s15449 bsod

melinxadri — Wed, 06 Apr 2022 17:28:31 GMT

Hi.

First of all sorry about the wrong naming of the post.

I did the clean installation with the microsoft media creation tool but it continued happenig the blue screens, then I did a windows reinstallation with the bootable usb and I did all the steps again but its still not solved and the blue screens keep happening as before

Thanks for your help.

Re: medion akoya s15449 bsod

melinxadri — Wed, 06 Apr 2022 21:29:55 GMT

I also did a ram test with memtest64 and it found some errors

Module 0:
DDR4, 8192 MB, 64-bit, 2667 MHz
DIMM 0 P0 CHANNEL A Hynix HMAA1GS6CMR6N-VK
Module 1:
DDR4, 8192 MB, 64-bit, 2667 MHz
DIMM 0 P0 CHANNEL B Hynix HMAA1GS6CMR6N-VK

0.000: Detecting usable memory (15791 MB theoretical max)...
19.547: 14208 MB Test starting on 6 CPUs...
19.562: Allocating memory...
23.500: Memory locking failed (might be reserved by other apps/kernel)
25.969: Test finished with no errors detected
0.000: Detecting usable memory (15791 MB theoretical max)...
20.312: 14784 MB Test starting on 6 CPUs...
20.312: Allocating memory...
32.047: Starting loop 1
32.062: Stuck Address Test...
35.797: Random Data Test...
42.109: Move Data Test...
43.625: Bitpattern Test...
100.359: Error at 16C1378
100.375: Error at 6A4B7B8
156.953: Starting loop 2
156.968: Stuck Address Test...
164.375: Random Data Test...
170.547: Move Data Test...
172.562: Bitpattern Test...
283.453: Starting loop 3
283.468: Stuck Address Test...
287.484: Random Data Test...
292.843: Move Data Test...
294.765: Bitpattern Test...
406.047: Starting loop 4
406.062: Stuck Address Test...
410.109: Random Data Test...
424.687: Move Data Test...
426.703: Bitpattern Test...
541.312: Starting loop 5
541.359: Stuck Address Test...
545.640: Random Data Test...
550.687: Move Data Test...
552.625: Bitpattern Test...
662.343: Starting loop 6
662.359: Stuck Address Test...
666.437: Random Data Test...
680.828: Move Data Test...
682.937: Bitpattern Test...
700.031: Error at 12B60B68
700.062: Error at 12B60B69
700.062: Error at 12B60B6A
700.078: Error at 12B60B6B
700.093: Error at 12B60B6C
700.093: Error at 12B60B6D
700.093: Error at 12B60B6E
700.109: Error at 12B60B6F
700.125: Error at 12B60B78
700.140: Error at 12B60B79
700.140: Error at 12B60B7A
700.140: Error at 12B60B7B
700.156: Error at 12B60B7C
700.156: Error at 12B60B7D
700.156: Error at 12B60B7E
700.156: Error at 12B60B7F
700.172: Error at 12B60BB0
700.172: Error at 12B60BB1
700.172: Error at 12B60BB2
700.187: Error at 12B60BB3
700.187: Error at 12B60BB4
700.203: Error at 12B60BB5
700.203: Error at 12B60BB6
700.203: Error at 12B60BB7
716.797: Test finished with 26 errors

Re: medion akoya s15449 bsod

Major_ToM — Wed, 13 Apr 2022 08:41:52 GMT

Hi @melinxadri ,

thanks for posting an answer. It sounds like the laptop will need a service I'm afraid.

Please get in contact with our customer service via this form

Thanks

Major ToM