topic Re: EM2 system firmware 113 error in Desktop PC / All-In-One

EM2 system firmware 113 error

LOTGS — Wed, 30 Mar 2022 21:52:42 GMT

Hi there,

I've just been on my PCs device manager and noticed an error symbol over the Medion EM2 system firmware 113 (see picture below). I was wondering if anyone knows what this it? Should I be concerned and what could I try to fix it? The PC is an Erazer Engineer P10 and it seems to be running fine. I've tried updating the driver for that device but it hasn't remedied the issue.

Thanks in advance!

Re: EM2 system firmware 113 error

mats749 — Fri, 01 Apr 2022 06:21:55 GMT

Hi LOTGS,

Welcome to the community!

Do you have the MSN number of the P10?

Do you get any error messages when trying to update the firmware ?

Thanks

Mats749

Re: EM2 system firmware 113 error

multilaf — Fri, 01 Apr 2022 13:39:54 GMT

Hi,

I have exactly the same issue with a ERAZER Engineer X10 (MD 35182).

MSN is 1002 4299.
Windows 11 has downloaded something here

Restart of PC gives the following message

I understand that this is related to BIOS update but I am not an expert to resolve it.
Waiting for your support.

Thanks,

Frank

Re: EM2 system firmware 113 error

LOTGS — Fri, 01 Apr 2022 15:42:05 GMT

Hi Mats749,

The MSN number is 10024314.

Excuse my inexperience, but I'm not familiar with updating firmware. I guess that's done differently from the standard Windows 11 update? I had a look in the BIOS but couldn't see anything that seemed relevant.

Kind regards,

Guy

Re: EM2 system firmware 113 error

mats749 — Fri, 01 Apr 2022 16:04:39 GMT

Hi LOTGS,

Not to worry, everyone starts somewhere! 😊

Firmware and drivers for this model are pushed out with windows updates. Please take a look here and try to update windows. You can also try to update the firmware via the device manager, instructions are also in that link.

Thanks

Mats749

Re: EM2 system firmware 113 error

LOTGS — Fri, 01 Apr 2022 16:04:21 GMT

Hi mats749,

Thanks. I've already done the Windows update and the device manager says that the best drivers for the firmware are already installed. But still the error message is there.

Guy

Re: EM2 system firmware 113 error

multilaf — Fri, 01 Apr 2022 16:15:09 GMT

Hi Guy,

I have the same issue with a X10...Could you please check if WIndows 11 has downloaded something on c:\windows\Firmware folder?

Mine has done with sub-folder with name {30224370-1CDC-47b3-B181-86383E6977FE} and inside a file with the name "BIOS.CAP."

Unfortunately, like you, nothing has changed with a reboot...

Re: EM2 system firmware 113 error

LOTGS — Fri, 01 Apr 2022 19:34:56 GMT

Hi multilaf,

I have exactly the same thing as you described. No idea what it means though.

Re: EM2 system firmware 113 error

mats749 — Tue, 05 Apr 2022 08:01:02 GMT

Hi LOTGS,

Please can you post a picture of the BIOS so that I can look into this in further details?

Thanks

Mats749

Re: EM2 system firmware 113 error

LOTGS — Tue, 05 Apr 2022 20:28:58 GMT

Hi mats749,

Sure. I'm not sure exactly which BIOS screen you want, so I've captured each of the main pages here.

Thanks.

Re: EM2 system firmware 113 error

mats749 — Wed, 06 Apr 2022 12:01:47 GMT

@LOTGS

It looks like you have a fairly old BIOS version, you can download the latest version here

Once you've unzipped the file, you'll need to run WFH.BAT as administrator to begin the update.

Please ensure that you allocate enough time to the process as interrupted BIOS updates can be problematic and potentially lead to hardware damage.

Thanks

Mats749

Re: EM2 system firmware 113 error

LOTGS — Wed, 06 Apr 2022 19:53:50 GMT

Thanks mats749,

I'm a little confused: I've followed your instructions, but all that happens is I get the two Command Prompt windows that you can see in the attached images. When I press any key as it requires, the two windows close down and nothing else happens. Am I missing something? I am running WFH.BAT as administrator.

Thanks.

Re: EM2 system firmware 113 error

multilaf — Thu, 07 Apr 2022 15:35:15 GMT

Please be informed that I have opened the same topic on the French forum here

https://community.medion.com/t5/ERAZER-Gaming/erreur-Medion-EM2-System-Firmware-113-sur-ERAZER-Engineer-X10/td-p/134202

I have exactly the same screens with at the end the following error message: 120 Error : AMI bios Guard feature disabled.

Please use AFU to flash or enable the BIOS Guard Feature in BIOS setup.

I obtain this error message by following theses steps:

1) I run CMD command with right click by running it as administrator.

2) By default I am on c:\windows\system32. I enter "cd.." and another 'cd..' to be on 'c:\' level

3) I type 'cd test' to I go to the place where I have decompressed the zip file => all the files including WFH.bat are stored on c:\test

4) I type 'WFH.bat' and then I have your different print screens with at the end the error message that I mention above.

I have no idea how to resolve this issue...BIOS is very poor, basic.

Waiting for a solution.

Thanks

Re: EM2 system firmware 113 error

multilaf — Tue, 12 Apr 2022 09:35:46 GMT

Hi The solution is here on French community

https://community.medion.com/t5/ERAZER-Gaming/erreur-Medion-EM2-System-Firmware-113-sur-ERAZER-Engineer-X10/m-p/134692/highlight/false#M331

Re: EM2 system firmware 113 error

LOTGS — Tue, 12 Apr 2022 20:55:28 GMT

Hi multilaf,

Thanks for the advice. I've followed the instructions on that page but unfortunately the problem hasn't been solved. The message I get in the device manager is different now though, as you can see below.

Re: EM2 system firmware 113 error

Major_ToM — Wed, 13 Apr 2022 05:56:16 GMT

Hi @LOTGS ,

in this case I would suggest to run a proper installation with the Microsoft Media Creation Tool to set your system up again and try installing theBios again.

Cheers

Major ToM

Re: EM2 system firmware 113 error

LOTGS — Wed, 13 Apr 2022 20:02:15 GMT

Hi Major ToM,

Thanks for the tip. Am I right in thinking everything would then need re-installing and setting back up? It seems like quite a dramatic move when the PC actually seems to be running ok at the moment...

Re: EM2 system firmware 113 error

daddle — Mon, 11 Jul 2022 21:29:40 GMT

@LOTGS

Just a bit late, but for explanations sake

You can not start the Bios Update, from inside a users folder, which is too complexly nested deep inside the Documents and Users folders.

And also it might be a authorisation problem, because the cmd answer shows, the AFUWINx64 can not read and open the 560H6EM2.ROM, though it is in the same folder as you said. Thats why the AFUWINx64.exe command is treated as a question, just as if you put a "?" question mark behind the AFUWINx64.exe; and AFUWIN gives you back the general list of parameters and commands,

Cheers, daddle

Re: EM2 system firmware 113 error

LOTGS — Mon, 11 Jul 2022 20:32:18 GMT

Thanks @daddle,

I'm not too knowledgable about this area of technicalities. Are there any new courses of action you can suggest to me that follow on from your information? The issue is still present.

Thanks!

Re: EM2 system firmware 113 error

daddle — Tue, 12 Jul 2022 11:38:56 GMT

@LOTGS

You mean flashing the Bios?

First check in Bios if capsule support is enabled (only if this item is listed in bios, I can not know if it is there))

Create a simple folder D:\Bios560-EM

Decompress the Bios Zip into it. You get a lot of files, all of them should be in the folder D:\Bios560-EM.

560H6EM2.116 560H6EM2.ROM afuefix64.efi AFUWIN.EXE AFUWINx64.EXE AMIDEEFIx64.EFI AMIDEWIN.EXE amidewinx64.exe amifldrv32.sys amifldrv64.sys amigendrv64.sys BgtEfix64.efi BgtWinx64.exe ErrCode.txt error.log F.nsh Fpt.efi FPTW64.exe FwUpdateEfiLib.lib FWUpdateLib.lib FWUpdLcl.efi FWUpdLcl64.exe Idrvdll32e.dll MEInfo.efi MEInfoWin64.exe MEManuf.efi MEManufWin64.exe ReleaseNote.txt SFME.nsh WFH.bat WFME64.bat

Open an Admins CMD. In it type at the prompt --> D : (a. D with a double colon behind, no space inbetween) --> your new prompt is D:\>

D:\> Type

D:\>cd bios560-EM --> Enter

New prompt is

D:\>bios560-EM

Type now WFH.bat -->> Enter

Flashing should start

Regards, daddle