topic Re: Problems with my Akoya P6631 in Desktop PC / All-In-One

My First Post

bigman1974 — Thu, 07 Nov 2019 13:10:45 GMT

Hello Everyone

I found it very difficult to penetrate the username/password section of the forum but I hope I'm in business now. I'm having problems with my Akoya laptop,

since I updated from Windows 7 to Windows 10, and Im hoping there's someone able to help. I will put all the details in my next post.

Re: My First Post

Gehringer — Thu, 07 Nov 2019 15:35:52 GMT

Hi @bigman1974 and welcome to the FORUM!

We look forward to receive your next message!

Regards,

Gehringer

Problems with my Akoya P6631

bigman1974 — Sat, 09 Nov 2019 22:27:48 GMT

When I got a clean install of Windows 10 (previously 7) I had a few hitches and after tech help from Microsoft, Im left with the display staying blank when it should be displaying the lock screen. Microsoft blame the Bios, so I set about trying to find a Bios update.

Inputting MSN 30012974 I get version 3.02 on the Medion drivers list, but when I tried to run the unpacked .exe, I got an error saying it could not run. My current bios version is 209 dated 4/7/2011 (simbios version 2.6)

Should this work on my laptop or could I be doing something wrong?

Any help would be appreciated. :o))

Re: Problems with my Akoya P6631

daddle — Sat, 09 Nov 2019 23:15:39 GMT

@bigman1974

The downloaded exe is a container file, which you first have to unpack. When you double click the exe, a small windows open (it might hide behind your Browser page), in which you have to click on the extract button.The unpacked files reside in a folder C:\Medion. Then start the unpacked file A15MD.302.EXE with rightclick as admin.

Battery should be above 50%, and the power supply should be connected to the wall outlet.

Regards, daddle

Re: Problems with my Akoya P6631

bigman1974 — Sun, 10 Nov 2019 12:48:19 GMT

Hi Daddle and thanks for your response.

I did extract the downloaded file to C://Medion, giving me the executable A15MD.302.EXE, and it was running that file that gave me the "can't run" error.

I did find some conflicting information about the environment in which to run it, with some people advising against running it from Windows. Medion said this was ok as long as there were no programs running in background, but I found a long list of these at start up, some of which I wasn't allowed to close.

So I have two questions:

1. Can I be certain that this bios update is OK to install and won't do any damage ? (I am not talking about power issues).

2. What is the safest environment to run the update (e.g. Safe Mode, Command Prompt) ?.

I did look at the Command Prompt option, but in Windows 10 but that has just an X:/ directory and I could not find the C:/Medion folder. Also, I don't think that the in situ Bios itself has a flash utility.

Please advise if you are able to help with my questions.

Thank you 🐵

Re: Problems with my Akoya P6631

daddle — Sun, 10 Nov 2019 14:41:34 GMT

@bigman1974

Did you run the exe with rightclick on it as admin? Second was your LAptop at least

50% charged and connected to the Power Supply?

And all the programs running in the background you can close; those you cannot close do not harm normallly; or go to msconfig and choose safe start

Re: Problems with my Akoya P6631

bigman1974 — Sun, 10 Nov 2019 17:47:29 GMT

Hi Daddle, and thanks a lot for your advice.

1. The laptop would have been close to 100%, as the power supply has been connected continuously for some time (its fully charged at this moment)

2. No, I didn't "run as Administrator". I will try that.

3. I will try the Diagnostic Startup

regards, bigman1974

Re: Problems with my Akoya P6631

daddle — Sun, 10 Nov 2019 18:23:54 GMT

@bigman1974

Why not? Thats what I wrote. It's useless if one supports and the other doesn't stick to it!

@daddle schrieb:

Then start the unpacked file A15MD.302.EXE with rightclick as admin.
Battery should be above 50%, and the power supply should be connected to the wall outlet.

Re: Problems with my Akoya P6631

bigman1974 — Sun, 10 Nov 2019 22:19:11 GMT

"Why not? Thats what I wrote. It's useless if one supports and the other doesn't stick to it!"

The above came as a surprise, but you may not have realised that I haven't attempted to run the program again since you posted the administrator advice. I have run it as administrator now, and I still got the error message "No Bios can be flashed".

I also checked that the laptop was fully charged. I had to run it in Safe Mode because of the blank screen problem at startup/restart. Using the Diagnostic startup didn't allow me to "yo-yo" in and out of sleep mode (my work around to get the display back on).

regards, bigman1974

Re: Problems with my Akoya P6631

daddle — Mon, 11 Nov 2019 11:17:22 GMT

@bigman1974

Well, the Bios-Update is from 2013 and was designed for Win 8.1. Maybe your Windows is by now Win 10, and that is why it does not work.

You could make a image from your status quo, do a restore with PowerRecover, if applicable, to get Win 8.1, and do the Update. May be then it functions. After that restore your actual image.

But your blank screen problem says something is wrong with your setup. Did you try "Reststrom Entladung"? Get the rest of electric load (charge) off your mainboard?:

1. Disconnect from wall outlet

2. Take of the battery

3. Press power button for at least 15 seconds

4. Replace battery and power supply

5. Restart the PC

If your battery is fixed within the case, try to dismount it. If this does not work, run the battery completely empty by opening bios screen and connect it additionallly to an external harddisk, the mechanical type, not a ssd, to drain the battery too.

Regards, daddle

Edit: Typo

Re: Problems with my Akoya P6631

bigman1974 — Mon, 11 Nov 2019 18:54:40 GMT

I will try the residual current discharge tomorrow.

I only have product keys for Windows 10 and 7 (the original OS), so to try 8.1 I would probably have to buy it? That's not very attractive, as I've no guarantee that it will work.

I'll let you know how I get on.

regards, Bigman1974

Re: Problems with my Akoya P6631

daddle — Mon, 11 Nov 2019 23:28:31 GMT

@bigman1974

May be you just use Media Creation Tool for downloading Win 8.1 Iso on a USB Stick (8GB), and install it. If you are asked for a product key say later. If you are booted to Win 8.1, I think you can do the bios update without activating Windows. Just try it. With right click as an Admin, power supply connected, for safety the charge should be not full 100%, power supply should be active and charging, battery around 75 %.

Good luck, daddle

Re: Problems with my Akoya P6631

daddle — Mon, 11 Nov 2019 23:29:15 GMT

@bigman1974

May be you just make use of the Media Creation Tool for downloading Win 8.1 Iso on a USB Stick (8GB), and install it. If you are asked for a product key say later. If you are booted to Win 8.1, I think you can do the bios update without activating Windows. Just try it. With right click as an Admin, power supply connected, for safety the charge should be not full 100%, power supply should be active and charging, battery around 75 %.

Good luck, daddle

Re: Problems with my Akoya P6631

bigman1974 — Tue, 12 Nov 2019 18:03:57 GMT

Hi Daddle

I followed your instructions for the RC discharge, and I'm afraid that it didn't fix the problem. I will look into your suggestion about the MCT, which I don't know anything about, and I will get back to you.

regards, Bigman1974

Re: Problems with my Akoya P6631

daddle — Wed, 13 Nov 2019 08:52:38 GMT

@bigman1974

Here is the link:

--> https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326

Downloadlink scrolling the page down. You need a min. 8GB USB-Stick.

Regards, daddle

Re: Problems with my Akoya P6631

bigman1974 — Sat, 16 Nov 2019 13:24:59 GMT

Hello Daddle

I spent some time trying to decide whether to pursue this idea of using Windows 8.1 as a means of getting the BIOS update thats on the Medion website to work, and Ive decided against it. The balance of advice seems to be that its best not to attempt a bios update unless you are definitely going to get an improvement you need, or definitely resolve an issue that you have, because of the consequences of it going wrong.

I agree with you that the problem is something to do with configuration, and if I was able to update the bios, I think its very unlikely that it would resolve the issue.

My last strategy will be to attach a second monitor, and see what affect that has.

Re: Problems with my Akoya P6631

BB_404 — Mon, 08 Apr 2024 17:21:08 GMT

Hello im thinking of buying an rtx 3060ti 3 fan edition. Will it fit in my B460H6-EM motherboard? @daddle @Gehringer @Fishtown

Re: Problems with my Akoya P6631

daddle — Mon, 08 Apr 2024 18:04:42 GMT

@BB_404

Hi!

You are in a complete wrong thread. Open up a new Thread with appropriate title in the category your PC fits in: Discussion forum >> Computer/Network >> Desktop PC and All in One

We do not know which PC you have, so first state the MSN number and the name of your PC as well.

Cheers daddle