topic Re: MS 7728 Ver.2 USB ports Issue in Desktop PC / All-In-One

MS 7728 Ver.2 USB ports Issue

Fandango — Thu, 18 Dec 2025 06:01:10 GMT

Hi everyone, my problem is that both of my front USB ports aren't working.

I assume that the two ports on the motherboard are either disabled or need to be enabled somehow, because when I connect the USB cables to the rear panel using a USB extension cable, the front USB ports work.

Re: MS 7728 Ver.2 USB ports Issue

daddle — Thu, 18 Dec 2025 09:17:15 GMT

@Fandango

HI Fandango,

you should name the PC and also tell us its MSN number, an eight digit number, mostly beginning with 100. ....

Otherwise we can not identify it.

Bye, daddle

Re: MS 7728 Ver.2 USB ports Issue

Fishtown — Thu, 18 Dec 2025 21:02:18 GMT

Hello @Fandango and welcome!

Is the ASMedia Controller installed?

https://www.medion.com/de/servicebackend/_lightbox/software_details.php?did=10029

And is the USB 3.0 controller enabled in the BIOS?

bye Fishtown