topic Re: ERAZER Engineer E10 - DDR4 frequency problem in Desktop PC / All-In-One

ERAZER Engineer E10 - DDR4 frequency problem

Evgenii — Thu, 10 Oct 2024 15:41:02 GMT

Hello.
I bought ERAZER Engineer E10
https://www.medion.com/es/service/product-detail/10024292
Motherboard:
B560H6-EM2 V1.0 - must support DDR4 - 3200 MHz
bios ver. 560h6em2.116 - seems it is last version.
Memory initially was 8 Gb (from Medion), formally on the memory bank was text 3200 MHz, but in BIOS was number only 2933 MHz. It was already strange.
I bought new Corsair 16 Gb 3200 MHz and got 2133 MHz in BIOS 🙂

Bios settings are very poor. Can not improve it. No XMP, any clocks or smt. like this.
==================
Please give advice, how to correct it?
Buy another more rich DDR4?

Re: ERAZER Engineer E10 - DDR4 frequency problem

daddle — Thu, 10 Oct 2024 17:42:36 GMT

@Evgenii

HI Evgenii,

be glad your memory runs at least at 2933 MHz, if I do understand you correctly.
Read thid´s thread in the german forum; it is the same subject. Do use google translate.

The main thing is, in your OEM Bios you can not activate XMP, Usually then memory should run at a fixed Jedec speed of 2933 MHz

With the other guys PC the memory only runs at 2133 MHz. But we are not sure if it is the originally built in RAM because he bought his PC second hand.

Cheers, daddle

Re: ERAZER Engineer E10 - DDR4 frequency problem

Evgenii — Thu, 10 Oct 2024 19:04:11 GMT

Yes, unfortunately this is about what I expected to hear.

In theory, I can buy a new motherboard, but then the OEM Windows license will be lost.

Re: ERAZER Engineer E10 - DDR4 frequency problem

Evgenii — Thu, 10 Oct 2024 19:12:46 GMT

Thank you again.
Probable solution from German forum is :
It needs 3200MHz modules with only 1.2V voltage.
🙂
It is not 100% chance of course.

Re: ERAZER Engineer E10 - DDR4 frequency problem

Evgenii — Thu, 10 Oct 2024 19:16:27 GMT

Still don't understand why producers write on demo page https://www.medion.com/es/service/product-detail/10024292 info about 3200 MHz.
It is 3200 only in theory - if change motherboard.

Re: ERAZER Engineer E10 - DDR4 frequency problem

Evgenii — Thu, 10 Oct 2024 19:39:32 GMT

But if watch this https://community.medion.com/t5/FAQs/FAQs-about-the-ECS-B560H6-EM2-mainboard/ta-p/153958 here is written about 1.2 V.

Re: ERAZER Engineer E10 - DDR4 frequency problem

daddle — Thu, 10 Oct 2024 20:01:49 GMT

@Evgenii

No, you are misled.

XMP memory needs1.35 V. Normal memory for your board has 1.2 V like all DDR4 memrory, Read the other post s in german thread.

The board can only achieve 2933 MHz; installed memory is a bit better, it could reach 3200 MHz. But only the maximun frequency the board can support will be utilized, the 2933 MHz.

This also serves operational safety, as a memory designed for 3200 MHz still has safety reserves when used with the frequency of 2933 MHz on the boards. So there is no way to go higher!

And it's a bit of a nuisance. First you buy a simple quite cheap PC, and afterwards you expect and want to change a "Seat" into a "Mercedes". This doesn't work.

daddle

Re: ERAZER Engineer E10 - DDR4 frequency problem

Evgenii — Thu, 10 Oct 2024 21:07:23 GMT

I just read https://community.medion.com/t5/FAQs/FAQs-about-the-ECS-B560H6-EM2-mainboard/ta-p/153958
Here written 3200 MHz. May be more correctly here should be number 2933?

Okey, 2933 MHz is good for me too, but my new memory downgraded 3200 MHz to 2133 MHz.
Its is not pleasant.

==============
And why you compare 3200 MHz with Mercedes? In 2024 year 3200 MHz is not Mercedes a very long time ago.

And I bought my new memory for additional money, it is not for free for me.

Re: ERAZER Engineer E10 - DDR4 frequency problem

daddle — Thu, 10 Oct 2024 22:35:24 GMT

@Evgenii

I am not Medion, nor an employee. So don't blame me. But the memory specs says 3200 MHz, not the specs of the PC. The memory could run at 3200 MHZ. The mainboard allows only 2933. But those given specs do not implicate the PC runs at 3200 MHz. That ist the user assumes the given 3200 MHz refers to the PC.

Anyway,a clever advertising statement in this form. 😉

Can't you exchange the memory you purchased against memory with 1.2 V and 3200 MHz. Best thing is to check which memory was built in. Take a second 8 GB module from the same manufacturer. It should be printed on the module which one it is. But no XMP, if it isn't possible to regulate it in Bios.

cheers, daddle

Re: ERAZER Engineer E10 - DDR4 frequency problem

Evgenii — Fri, 11 Oct 2024 00:42:19 GMT

Okey . Thank you for advice. Do you think that DDR4 with
1)3200 MHz with 22 CL - (in fact it will working at 2933 MHz as I understand) will be better then my current variant

VS
2)3200 MHz in theory but in fact working at 2133 MHz but with CL16?

So: 2933 MHz + 22 CL - VS - 2133 MHz + CL16?
Just interesting your opinion.
-------

Trick with 3200 MHz sounds like -

if I sell car and named it airplane 🙂 because if set motor of car to airplane, it will fly.

Re: ERAZER Engineer E10 - DDR4 frequency problem

daddle — Fri, 11 Oct 2024 10:16:35 GMT

@Evgenii

@Evgenii schrieb:
Trick with 3200 MHz sounds like -
if I sell car and named it airplane 🙂 because if set motor of car to airplane, it will fly.

No, it's not really a trick!. Your c comparison only would fit if the Memory would have be named as a disk or another PC part!

About your other questions I do not know, As I said it should have the same specs as the built in 8 GB.

So point 1.) sounds the best.

daddle

Re: ERAZER Engineer E10 - DDR4 frequency problem

Evgenii — Sun, 13 Oct 2024 21:39:24 GMT

I have read long theme https://community.medion.com/t5/ERAZER-Gaming-PCs/B560H6-EM2-XMP-Aktivieren/td-p/171812 .
===========
Even more.
If Medion made hard change (or restrict for safety, you can name it as you prefer ) memory on motherboard,
what guaranty that CPU is not hard restricted by motherboard? By some hidden way, for example.
Or GPU? For safety of user, of course 🙂

Re: ERAZER Engineer E10 - DDR4 frequency problem

daddle — Wed, 30 Oct 2024 12:23:47 GMT

@Evgenii

@Evgenii schrieb:

If Medion made hard change (or restrict for safety, you can name it as you prefer ) memory on motherboard,
what guaranty that CPU is not hard restricted by motherboard? By some hidden way, for example.
Or GPU? For safety of user, of course 🙂

Don't get lost in conspiracy theories. The techhnical specs only describe the RAM ability to run up to 3200 MHz.

This doesn't say, in no ways, the PC runs at the maximum the RAM allows. The chipset on the board is the limiiting factor; is the Jedec 2933 MHz

Cheers, daddle

Re: ERAZER Engineer E10 - DDR4 frequency problem

Evgenii — Wed, 30 Oct 2024 17:33:16 GMT

Formally INTEL B560 supports 3200.

Re: ERAZER Engineer E10 - DDR4 frequency problem

Evgenii — Wed, 30 Oct 2024 17:43:05 GMT

For
https://www.medion.com/es/service/product-detail/10024292
I had 11 gen CPU
https://www.intel.com/content/www/us/en/products/sku/212271/intel-core-i511400f-processor-12m-cache-up-to-4-40-ghz/specifications.html
it should support 3200.

Re: ERAZER Engineer E10 - DDR4 frequency problem

daddle — Thu, 31 Oct 2024 12:55:07 GMT

@Evgenii

Yes could be. You have a link? But the chipet is the limiting factor.

But seeing it is an OEM board, Medion most probably restricts the use of the higher frequencies, to have less trouble with errors at the upper limit.

But you having conspiracy fears about a throttled CPU, that's what I answered for !

daddle