topic Computer keeps freezing or crashing for no real reason in Desktop PC / All-In-One

Computer keeps freezing or crashing for no real reason

khapponen — Thu, 15 Aug 2024 23:08:30 GMT

I've been having trouble lately with unexplained crashes and freezes. It looks like BIOS might be the issue, but before I try to fix that, could someone confirm which version I should be downloading? I found this post which seems to be the easiest to try, booting from a flash sounds way too complicated for me.

https://community.medion.com/t5/FAQs/My-ERAZER-Engineer-P10-X10-freezes-sporadically-what-can-I-do/ta-p/121863

Msinfo below

OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-8C6URKK
System Manufacturer MEDION
System Model MD34484/C982
System Type x64-based PC
System SKU ML-110000 10023107
Processor AMD Ryzen 5 2400G with Radeon Vega Graphics, 3600 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 350A4W0X.108, 20/02/2019
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer MEDION
BaseBoard Product B350A4-EM
BaseBoard Version 1.0
Platform Role Desktopa
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.3636"
Username DESKTOP-8C6URKK\35844
Time Zone FLE Summer Time
Installed Physical Memory (RAM) 8,00 GB
Total Physical Memory 6,93 GB
Available Physical Memory 3,49 GB
Total Virtual Memory 8,68 GB
Available Virtual Memory 2,94 GB
Page File Space 1,75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

One last question: could a corrupt USB hub cause these problems? I had a weird problem about a month ago with the mouse not displaying at all, disabling and enabling seemed to fix that and then replaced the keyboard and mouse as they were pretty old. Things worked fine for a while but the last few days freeze/BSOD. I did a reset of windows and that was fine for the first day.

TIA

Re: Computer keeps freezing or crashing for no real reason

daddle — Fri, 16 Aug 2024 12:58:23 GMT

@khapponen

Your example page does not help you (us) at all. This states a complete different PC with a B550 Mainboard. Yours is a Medion Akoya E 32003 with a B350 Mainboard. A Dutch PC ? And it is not an Erazer. Why don't you post in the dutch section of the forum?

The MSN is the most important number to identify your PC; this you should have stated!

Could it be the MSN 1002 3107? Edit: is part of the SKU..

Cheers, daddle

Re: Computer keeps freezing or crashing for no real reason

khapponen — Fri, 16 Aug 2024 13:27:14 GMT

Hi Daddle,

Sorry about the missing info, I thought everything needed was in that file. Here's what is on the back

As you might have guessed, I'm not entirely sure of what needs to be checked or how it should be done. Trying to follow what's going on with other posts is quite confusing to be honest. This computer is about 5 years old (P10?) and was a floor model so this is what I have to go with for info. Everything had been fine up until a month or so.

Cheers

Re: Computer keeps freezing or crashing for no real reason

daddle — Sat, 17 Aug 2024 08:01:32 GMT

@khapponen

Die picture doesn't help and will only be seen later, or even only on monday
You could write down what is on the sticker on the PCs backside.. But do not post the Serial Number (S/N:)

And as I wrote your PC is named E 32003; look at the link I gave you. What for did I write it down?

daddle