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FAQs

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Here you will find information and packaging instructions for MEDION products in case of service.
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The problem can often be solved with one of the listed procedures.
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You can find the error diagnosis on the MEDION Service page.
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Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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This FAQ tells you how to proceed.
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If NFC does not work as expected, the following solutions can help.
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ShowKeyPlus displays the installed keys.
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For some error symptoms there are currently no universal answers.
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If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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The interface is only accessible via WIFI.
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If there is no connection to your provider the LED lights up red.
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The following steps may help if your device does not turn off.
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Please test another socket in another circuit.
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If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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Check if the microphone is connected to the correct input.
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This will tell you if your memory card is faulty.
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If you have no sound or the volume is too low from the connected speakers or headphones?
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Does the power outlet, you have connected your products power lead to, work?
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Check with the pixel error class if it is a warranty case.
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